At a Glance
- Tasks: Lead strategic account management and drive revenue growth for top-tier banks.
- Company: Join Silent Eight, a leading RegTech firm combating financial crimes with AI.
- Benefits: Remote work flexibility, career growth opportunities, and access to cutting-edge technologies.
- Other info: Collaborative team environment focused on innovation and measurable results.
- Why this job: Make a real impact in financial crime prevention while advancing your career.
- Qualifications: 7+ years in account management or enterprise sales with proven revenue retention success.
The predicted salary is between 80000 - 120000 £ per year.
At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!
Key Responsibilities:
- Strategic Leadership: Assist with the designing and execution of the global Account Management blueprint, helping to develop a service‑led model which drives both client satisfaction and revenue that includes quotas for expansion and retention.
- NRR Leadership: Own and expand Net Revenue Retention (NRR) for a high‑value portfolio of London‑based Tier‑1 banks, utilizing a rigorous sales methodology to meet expansion targets.
- Relationship Management: Deliver a service‑led relationship with allocated accounts, furthering deep partnerships with stakeholders at these institutions that lead to relationship and revenue expansion.
- Strategic Business Reviews (SBRs): Lead regular, onsite reviews to align Silent Eight’s AI roadmap with the client’s strategic initiatives and financial misconduct prevention goals.
- Churn Mitigation: Proactively identify 'Revenue at Risk' and implement Revenue Save Plans to protect the region’s Gross Revenue Retention (GRR).
- Feedback Loop: Serve as the 'voice of the customer' for the UK market, providing Product and Marketing teams with data‑driven insights on product performance and market receptivity.
- Cross‑Functional Optimization: Build a feedback loop with Product, Sales, and Marketing to ensure the voice of the customer drives the product roadmap and develop the hand‑off process from Sales to AM to ensure a seamless transition.
- Process Engineering: Partner with the Integrations and Support teams to refine the 'Onboarding‑to‑Production' journey, ensuring customers realize value quickly to secure long‑term loyalty.
- Perform other related duties as assigned.
Key Requirements:
- At least 7+ years in global Account Management or Customer Success, or Enterprise Sales experience.
- Proven track record of owning and consistently expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio.
- Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions. You must understand the 'long game' of banking sales cycles and procurement.
Why Join Us?
- Impactful Work: Play a key role in shaping the future of financial crime prevention through cutting‑edge AI solutions.
- Career Growth: Opportunity to grow your career in a rapidly expanding, fast‑paced industry with access to the latest marketing technologies.
- Collaborative Team: Join a dynamic, innovative marketing team focused on delivering measurable results and continuously evolving best practices.
- Remote Flexibility: Enjoy the flexibility of remote work with the possibility to attend global industry events and engage with clients and prospects.
Strategic Account Director Singapore · in London employer: Silent Eight Pte. Ltd.
At Silent Eight, we pride ourselves on being a leading RegTech firm that not only offers impactful work in combating financial crimes but also fosters a collaborative and innovative work culture. With a strong focus on career growth and the flexibility of remote work, employees are empowered to thrive in a fast-paced environment while making a meaningful difference in the world. Join us in Singapore and be part of a team that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director Singapore · in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at or with financial institutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Silent Eight’s products and their impact on financial crime prevention. Show us you’re passionate about making a difference and how your experience aligns with our mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic Account Director Singapore · in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in Account Management and Customer Success, especially with Tier 1 banks. We want to see how your skills align with our mission at Silent Eight!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about combating financial crimes and how your background makes you the perfect fit for the Strategic Account Director role. Keep it engaging and relevant!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you've successfully expanded Net Revenue Retention (NRR) in previous roles. Numbers speak volumes, and we love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Silent Eight Pte. Ltd.
✨Know Your Numbers
Make sure you come prepared with specific metrics that showcase your success in managing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be ready to discuss how you've expanded revenue for previous clients, especially within Tier 1 and Tier 2 financial institutions.
✨Understand the Long Game
Familiarise yourself with the banking sales cycles and procurement processes. During the interview, demonstrate your understanding of how these cycles work and how you can navigate them effectively to build long-term relationships with clients.
✨Showcase Your Strategic Leadership Skills
Prepare examples of how you've designed and executed account management strategies in the past. Highlight your experience in leading strategic business reviews and how you've aligned client needs with your company's offerings to drive satisfaction and revenue.
✨Be the Voice of the Customer
Think about how you can serve as the 'voice of the customer' in your role. Discuss how you've gathered insights from clients and used that data to influence product development or marketing strategies, ensuring that customer feedback drives business decisions.
