The Role:
Silcom Recruitment are working with another leading client of ours, with the hire of an Aftersales Advisor, for a busy motor trade dealership group based in Newbury. Our client has over ten years within the motor retail industry, and as one of the country’s most progressive motor groups.
Responsibilities & Requirements Of An Aftersales Advisor:
- Provide excellent customer service by addressing inquiries and resolving issues related to vehicle servicing, maintenance, repairs, and parts.
- Schedule service appointments and liaise with customers to confirm details and ensure timely service delivery.
- Assist customers in understanding warranty coverage, service contracts, and maintenance schedules.
- Follow up with customers after service appointments to ensure satisfaction and address any additional concerns.
- Upsell additional services, maintenance packages, or accessories to enhance customer experience and increase revenue.
- Handle customer complaints or escalations professionally, aiming for swift resolution and customer retention.
- Collaborate with sales, service, and parts departments to optimise aftersales processes and improve customer satisfaction.
The Package:
Basic salary of £26,000 + OTE of up to £32,000!!!
Hours: Monday to Friday [8:00am - 6:00pm] + (1-in-3) Saturdays [8:00am - 12:00pm]!
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Aftersales Advisor -Newbury employer: Silcom Recruitment
Join a dynamic team as a Vehicle Technician in Poole, where your expertise will be valued and rewarded with a competitive salary of £36,000 - £40,000 a year. Our supportive work culture fosters professional growth, offering opportunities for skill enhancement and career advancement in a thriving used car sales and service environment. Enjoy the unique advantage of working in a location that combines a vibrant community with a commitment to quality service, making every day meaningful and fulfilling.
