The Role:
Silcom Recruitment is delighted to be supporting a well-established, respected, forward-thinking, and ambitious motor trade dealership in their search for a Service Advisor. This is an exciting opportunity for an experienced Service Advisor/ Senior Service Advisor ready to endure a clear path towards management & seeking a fresh challenge within a progressive dealer environment.
Responsibilities & Requirements:
Support the Service Manager in overseeing the day-to-day front-of-house operations within the service department.
Act as a role model for the service team, assisting with training, mentoring, and maintaining high customer service standards.
Welcome customers to the service reception, managing bookings, vehicle handovers, and follow-up communication.
Ensure clear communication between customers and workshop teams, providing updates on progress, costs, and timescales.
Handle escalated customer concerns with professionalism and efficiency, aiming for first-time resolution.
Assist in achieving departmental performance targets, including profitability, efficiency, and CSI scores.
Previous motor trade service advisor experience is essential, ideally with exposure to a supervisory or senior role, but this is not essential.
The Package:
Up to £34,000 Basic (experience dependent) + overtime & bonus - £38,000 OTE.
Monday to Friday - 8:00am until 5:30pm
Superb company benefits.
Reviewed salary every six months aligned with company performance
Strong pension contribution
25 days holiday + Bank Holidays
Ongoing training and career development opportunities
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Service Advisor - Havant employer: Silcom Recruitment
Join a dynamic team as a Vehicle Technician in Poole, where your expertise will be valued and rewarded with a competitive salary of £36,000 - £40,000 a year. Our supportive work culture fosters professional growth, offering opportunities for skill enhancement and career advancement in a thriving used car sales and service environment. Enjoy the unique advantage of working in a location that combines a vibrant community with a commitment to quality service, making every day meaningful and fulfilling.
