At a Glance
- Tasks: Book vehicle services and provide top-notch customer support via phone and digital channels.
- Company: Reputable local business with a busy contact centre in Hedge End.
- Benefits: Competitive salary with bonus potential, Monday to Friday schedule, and career growth opportunities.
- Other info: Supportive environment where your CV can be updated together.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Proactive attitude and a passion for delivering exceptional customer service.
The predicted salary is between 31000 - 31000 £ per year.
The Role
Silcom Recruitment is supporting a valued client of ours as they seek to hire an Aftersales Contact Advisor for their established and busy contact centre department.
Located in Hedge End - our client seeks a pro‑active and driven individual.
Someone who has a passion for customer service and going the extra mile will be rewarded with a superb career within a reputable local business.
Responsibilities & Requirements
- Booking vehicle services, MOTs and repairs into a busy workshop.
- Speaking with customers via phone and digital channels, providing first‑class service from start to finish.
- Helping maximise workshop utilisation by identifying additional service opportunities.
- Promoting service plans and loyalty products that genuinely benefit customers.
- Resolving customer enquiries efficiently while maintaining exceptional levels of customer satisfaction.
- Working closely with service advisors, technicians and management to ensure a seamless customer journey.
- The Package
£22,000 Basic + bonus - realistic earning potential above £31,000.
Monday to Friday – 8:00‑5:00
Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest.
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Contact Details:
Silcom Recruitment Limited Recruitment Team
We think you need these skills to ace Aftersales Contact Advisor - £31,000+ Package - Monday To Friday in West End
Customer Service
Communication Skills
Proactive Approach
Problem-Solving Skills
Time Management
Attention to Detail
Sales Skills
