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For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer experiences.
- Company: Join a respected and ambitious dealership group with a forward-thinking approach.
- Benefits: Earn up to £46,000 OTE with 24 days holiday and excellent perks.
- Why this job: Make a real impact in a busy environment while advancing your career.
- Qualifications: Experience in aftersales and a passion for customer service.
- Other info: Ongoing training and support to help you thrive.
The predicted salary is between 36000 - 46000 £ per year.
Silcom Recruitment is delighted to be supporting a well-established, respected, forward thinking and ambitious dealership group in their search for a Service Manager. This is a fantastic opportunity for an experienced aftersales professional to join our clients flagship and busy site.
Responsibilities & Requirements:
- Support the Service Manager in overseeing the day-to-day running of the service department.
- Deliver exceptional customer service at the front desk, ensuring a smooth service reception experience.
- Motivate and lead the service team to achieve targets and maintain high standards.
- Handle customer concerns efficiently, always aiming for first-time resolution.
- Contribute to departmental performance, profitability, and CSI scores.
The Package:
- £36,000 Basic + Bonus – £46,000 OTE
- Monday to Friday – 8:00am until 6:00pm
- Only 1 in 8 Saturday mornings
- Superb company benefits
- 24-days holiday + bank holidays
- Career progression.
- On-going training and development.
Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.
Service Manager in Southampton employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the dealership group thoroughly. Understand their values, customer service approach, and any recent news. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your customer service scenarios! As a Service Manager, you'll need to handle customer concerns efficiently. Role-play with a friend or family member to get comfortable with those tricky situations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right fit and support you throughout the process. Plus, we can help polish up that CV if it's looking a bit tired!
We think you need these skills to ace Service Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your aftersales experience and any leadership roles you've had, as we want to see how you can motivate a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our dealership's success. Keep it engaging and personal, so we get a sense of who you are.
Showcase Customer Service Skills: Since delivering exceptional customer service is key, make sure to include examples of how you've handled customer concerns in the past. We love seeing candidates who can resolve issues efficiently and keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Dealership Inside Out
Before your interview, do some homework on the dealership group. Understand their values, services, and any recent news or achievements. This will not only impress them but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Service Manager, exceptional customer service is key. Prepare examples of how you've handled customer concerns in the past, focusing on your problem-solving skills and ability to achieve first-time resolutions. This will demonstrate your capability to maintain high standards.
✨Highlight Team Leadership Experience
Be ready to discuss your experience in motivating and leading teams. Share specific instances where you’ve successfully driven your team to meet targets or improve performance. This shows that you can contribute positively to the service department's success.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the dealership’s culture, training opportunities, and expectations for the Service Manager role. This shows your genuine interest and helps you assess if it’s the right fit for you.