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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join a forward-thinking motor trade dealership in Southampton.
- Benefits: Earn a competitive salary with uncapped bonuses and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and be part of a dynamic team.
- Qualifications: Experience as a service advisor in the automotive industry is preferred.
- Other info: Enjoy a balanced schedule with opportunities for growth and development.
The predicted salary is between 28320 - 36000 £ per year.
Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our highly regarded, forward thinking clients, a motor trade dealership group located in the Southampton area. Our client is in search of an experienced Service Advisor to become an integral part of their well-established team.
Responsibilities
- As a Service Advisor, you play a crucial role within our service team, overseeing the seamless and customer-oriented service process.
- Act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data.
- Engaging directly with customers empowers you to significantly influence their satisfaction, culminating in the triumph of our aftersales operation.
- Oversee the repair workflow and coordinate additional repair services as needed.
- Maintain responsibility for job packets and related documentation.
Qualifications
- Prior experience as a service advisor in the automotive industry is preferred.
Package
- Salary: £28,320 Basic + Bonus (Realistic & achievable £36,000+ package, UNCAPPED)
Schedule
- Monday to Friday [8:00am - 6:00pm]
- 1 in 12 Saturday on rota [8:30am - 1:00pm]
How to apply
If you believe you have the necessary knowledge, experience and enthusiasm to succeed within this Service Advisor opportunity, then we would like to hear from you. To apply for this role as a Service Advisor and find out more details, please forward your CV to Josh Maitland at Silcom Recruitment or call to discuss in strict confidence.
Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest.
Service Advisor Motor Trade Job in Southampton employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Advisors and practice your responses. Show off your knowledge about customer service and the automotive industry to really impress the hiring managers.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for tailored job listings that suit your skills and experience, making it easier for you to find the perfect fit.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to joining their team.
We think you need these skills to ace Service Advisor Motor Trade Job in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the automotive industry and any customer service skills that make you a great fit for this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the motor trade and how your previous experiences have prepared you for this role. Keep it engaging and personal.
Showcase Relevant Skills: In your application, emphasise skills like communication, organisation, and problem-solving. These are key for a Service Advisor, so make sure we see them clearly in your written application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Silcom Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the bridge between customers and the workshop. Practice articulating your thoughts clearly and confidently. Role-play with a friend to simulate customer interactions and refine your responses.
✨Demonstrate Customer Focus
Prepare examples from your past experience where you went above and beyond for a customer. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling an unhappy customer or coordinating repairs. Think through your approach beforehand so you can respond calmly and effectively during the interview.
