At a Glance
- Tasks: Book vehicle services and provide top-notch customer support via phone and digital channels.
- Company: Reputable local business with a busy contact centre in Hedge End.
- Benefits: Competitive salary with bonus potential, Monday to Friday hours, and career growth opportunities.
- Other info: Supportive environment where your CV can be updated together.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Strong customer service skills and a proactive attitude.
The predicted salary is between 31000 - 31000 £ per year.
The Role: Silcom Recruitment is supporting a valued client of ours as they seek to hire an Aftersales Contact Advisor for their established and busy contact centre department. Located in Hedge End – our client seeks a pro-active and driven individual. Someone who has a passion for customer service and going the extra mile will be rewarded with a superb career within a reputable local business.
Responsibilities Requirements:
- Booking vehicle services, MOTs and repairs into a busy workshop.
- Speaking with customers via phone and digital channels, providing first-class service from start to finish.
- Helping maximise workshop utilisation by identifying additional service opportunities.
- Promoting service plans and loyalty products that genuinely benefit customers.
- Resolving customer enquiries efficiently while maintaining exceptional levels of customer satisfaction.
- Working closely with service advisors, technicians and management to ensure a seamless customer journey.
The Package: £22,000 Basic + bonus – realistic earning potential above £31,000. Monday to Friday – 8:00-5:00.
Aftersales Contact Advisor - £31,000+ Package - Monday to Friday in Southampton employer: Silcom Recruitment Limited
Join a reputable local business in Hedge End as an Aftersales Contact Advisor, where your passion for customer service will be truly valued. Enjoy a supportive work culture that prioritises employee growth and offers a competitive package with realistic earning potential exceeding £31,000. With a focus on teamwork and customer satisfaction, this role provides a meaningful opportunity to make a difference in the lives of customers while advancing your career in a thriving environment.
Contact Details:
Silcom Recruitment Limited Recruitment Team
