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- Tasks: Be the face of our service department, managing bookings and customer updates.
- Company: Join a reputable, independent motor trade business in Reading with a focus on customer care.
- Benefits: Enjoy a competitive salary, ongoing training, and employee discounts in a supportive environment.
- Why this job: Thriving in a busy role, you'll build strong customer relationships and enhance your skills.
- Qualifications: Previous experience as a Service Advisor is essential; strong communication skills are a must.
- Other info: Work Monday to Friday with occasional Saturday shifts; full UK driving licence required.
The predicted salary is between 22400 - 27600 £ per year.
The Role: We are working with a long-standing, independent motor trade business based in Reading, known for their consistent growth, excellent customer care, and commitment to high standards of service. They support both private and business customers across a wide range of vehicle needs. Due to continued success and internal growth, they are now seeking to add a Service Advisor to their team – someone who thrives in a customer-facing role and enjoys the pace and challenge of a busy service department. As a Service Advisor, you will be the face of the aftersales department, taking care of customer bookings, managing repair updates, and ensuring a smooth, informed journey throughout each visit. Key Responsibilities: Managing service and repair bookings efficiently Providing clear updates and advice to customers on progress and additional work required Liaising with the workshop team to ensure accurate job completion and turnaround Handling service admin tasks including invoicing and warranty claims Maintaining strong customer relationships and high satisfaction levels Promoting additional services where appropriate About You: Previous experience in a Service Advisor or similar aftersales role (essential)Strong communication and customer service skills Confident working in a busy dealership or independent garage environmentI T literate – experience with DMS systems advantageous Positive, team-oriented attitude Full UK driving licence required Package: £28,000 – £33,000 basic salary (depending on experience) Realistic OTE of £37,000 Monday to Friday, 8:00am – 6:00pm 1 in 3 Saturdays, 8:30am – 12:30pm (on rota) Ongoing manufacturer training and personal development Supportive, friendly working environment Employee benefits and staff discounts If you\’re an experienced Service Advisor looking to join a professional and rewarding working environment – we\’d love to hear from you. To apply for this role and find out more, please contact Drew Pilcher at Silcom Recruitment
Service Advisor - Reading employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Reading
✨Tip Number 1
Familiarise yourself with the specific services and customer care standards of the motor trade business in Reading. Understanding their unique selling points will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Prepare to showcase your previous experience in a similar aftersales role by thinking of specific examples where you excelled in customer service or managed busy environments. This will help you stand out as a candidate who can thrive in their fast-paced setting.
✨Tip Number 3
Brush up on your IT skills, especially if you have experience with DMS systems. Being able to discuss your technical proficiency confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the application process.
We think you need these skills to ace Service Advisor - Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Service Advisor or similar role. Emphasise your customer service skills and any specific achievements that demonstrate your ability to thrive in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the motor trade. Mention why you are interested in this specific role and how your background aligns with the company's values and needs.
Highlight Key Skills: In your application, clearly outline your strong communication skills, IT literacy, and experience with DMS systems if applicable. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain strong customer relationships.
✨Familiarise Yourself with the Company
Research the motor trade business and understand their values, services, and customer base. Showing that you know about their commitment to high standards of service will impress the interviewers and show your genuine interest in the role.
✨Prepare for Role-Specific Questions
Expect questions related to managing service bookings, liaising with workshop teams, and handling service admin tasks. Think about how you would approach these responsibilities and be ready to discuss your previous experiences in similar roles.
✨Demonstrate Your IT Literacy
Since experience with DMS systems is advantageous, be prepared to discuss any relevant software you've used in the past. If you have examples of how you've efficiently managed service records or invoicing through technology, make sure to highlight those.