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- Tasks: Assist customers with service bookings and provide a welcoming experience.
- Company: Join a well-respected, family-run dealership group in Melksham.
- Benefits: Enjoy a Monday to Friday schedule with early finishes and no weekends!
- Why this job: Be part of a supportive team focused on growth and development.
- Qualifications: Experience in customer service is preferred; enthusiasm is key!
- Other info: Flexible CV updates available; we want to help you succeed!
We have an exciting opportunity for an experienced Service Advisor to join our client—an established, multi-brand main dealership group with a strong presence in the local area. Based at their busy site on the outskirts of Melksham, this business is known for its stable, long-standing aftersales team and supportive, family-run culture. This is an incredible time to join, as they continue to invest in growth and development—offering a great opportunity to become part of a well-respected and expanding team.
You’ll enjoy a Monday to Friday working week and a 12:00pm finish on a Friday every second week, a positive working environment, and genuine opportunities to progress as the business continues to evolve.
Key Responsibilities of a Service Advisor:- Handle service bookings via telephone, email, online inquiries, and interactive booking methods.
- Provide a warm, welcoming experience for customers—managing their arrival, keeping them updated, and recommending additional services.
- Generate invoices, process payments, and clearly explain any work carried out by technicians.
- Rotate through administrative duties, with a particular focus on front desk operations, ensuring smooth booking and paperwork processes.
- Salary: £25,500 - £28,000 basic (up to £30,000 OTE depending on experience)
- Hours: Monday to Friday – Week 1: 8:00am to 6:00pm | Week 2: 8:00am to 5:00pm
- Friday 12:00pm finish on a rota basis & No Weekends!
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you. Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.
To apply for the role of Service Advisor and find out more details, please forward your CV to Drew Pilcher.
Service Advisor - Outskirts Of Melksham employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Outskirts Of Melksham
✨Tip Number 1
Familiarise yourself with the specific services offered by the dealership. Understanding their multi-brand offerings will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of examples where you've gone above and beyond for customers, as this role heavily relies on providing a warm and welcoming experience.
✨Tip Number 3
Research the company culture and values. Since the dealership prides itself on a family-run atmosphere, be ready to express how your personal values align with theirs and how you can contribute to that positive environment.
✨Tip Number 4
Practice your communication skills, especially over the phone and via email. As a Service Advisor, you'll need to handle bookings and customer inquiries effectively, so being articulate and friendly is key.
We think you need these skills to ace Service Advisor - Outskirts Of Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, handling bookings, and any administrative duties you've performed in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage bookings effectively.
Highlight Key Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for a Service Advisor role and will help you stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Company
Before your interview, take some time to research the dealership group. Understand their values, the brands they represent, and their reputation in the local area. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you managed difficult situations and ensured customer satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions related to handling service bookings, managing customer expectations, and processing payments. Think about scenarios you might face in the role and how you would handle them effectively.
✨Show Enthusiasm for Growth
The company is focused on growth and development. Express your eagerness to learn and progress within the team. Share any relevant training or certifications you have, and discuss how you can contribute to the dealership's success.
