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- Tasks: Manage service bookings and provide a welcoming experience for customers.
- Company: Join a family-run sales and service centre with ambitious growth plans.
- Benefits: Enjoy a Monday to Friday schedule, no weekends, and opportunities for growth.
- Why this job: Be part of a supportive team in a strong family-focused culture.
- Qualifications: Experience as a Service Advisor is preferred but not mandatory.
- Other info: Salary ranges from £27,000 to £30,000 based on experience.
We have an exciting opportunity for an experienced Service Advisor to join our client, a well-established, family-run sales and service centre on the outskirts of Chippenham. This is an incredible time to join, as they embark on ambitious growth plans, offering a chance to be part of their expanding team while maintaining their strong family-focused culture.
You’ll enjoy a Monday to Friday working week, a supportive team environment, and genuine opportunities to grow as the business continues to evolve.
Key Responsibilities of a Service Advisor:- Handle service bookings via telephone, email, online inquiries, and interactive booking methods.
- Provide a warm, welcoming experience for customers managing their arrival, keeping them updated, and recommending additional services.
- Generate invoices, process payments, and clearly explain any work carried out by technicians.
- Rotate through administrative duties, with a particular focus on front desk operations, ensuring smooth booking and paperwork processes.
- Salary: £27,000 - £30,000 basic (depending on experience)
- Hours: Monday to Friday, 8:30 am – 5:30 pm (1-hour lunch) – No Weekends!
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
To apply for the role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher.
Service Advisor - Outskirts Of Chippenham employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Outskirts Of Chippenham
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, culture, and recent developments, especially their growth plans. This will help you tailor your responses and show genuine interest in being part of their family-focused environment.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily relies on providing a warm and welcoming experience.
✨Tip Number 3
Familiarise yourself with common automotive terms and services. Being able to speak knowledgeably about the services offered will impress your interviewers and demonstrate your commitment to the role.
✨Tip Number 4
Practice your communication skills, particularly over the phone and in person. As a Service Advisor, you'll need to manage bookings and explain services clearly, so being articulate and friendly is key to making a great impression.
We think you need these skills to ace Service Advisor - Outskirts Of Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, administrative duties, and any experience with handling bookings or invoices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are excited about joining a family-run business and how you can contribute to their growth plans.
Highlight Key Skills: In your application, emphasise skills such as communication, organisation, and customer service. Provide examples of how you've successfully managed customer interactions and administrative tasks in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your experience in providing excellent customer service during the interview. Share specific examples of how you've handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with the Company
Research the family-run sales and service centre before your interview. Understand their values, culture, and growth plans. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to handling service bookings, managing customer expectations, and explaining technical work. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Your Administrative Skills
Since the role involves administrative duties, be ready to discuss your organisational skills and experience with front desk operations. Mention any relevant software or systems you’ve used to manage bookings and paperwork efficiently.
