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- Tasks: Join our team as a Service Advisor, handling bookings and customer interactions.
- Company: Work with a respected dealership in Newbury, known for its excellent service.
- Benefits: Enjoy a Monday to Friday schedule, no weekends, and a competitive salary up to £33,000 OTE.
- Why this job: Perfect for those seeking work-life balance in a dynamic motor trade environment.
- Qualifications: Experience in customer service and a passion for the automotive industry are essential.
- Other info: Don't stress about your CV; we can help you update it!
The Role: Silcom Recruitment is seeking an experienced Service Advisor to join the aftersales team of our well-respected client at their dealership in Newbury. This exciting opportunity offers an attractive Monday to Friday working schedule, providing a better work-life balance while allowing you to thrive in a fast-paced motor trade environment. If you're looking for a structured routine without weekend commitments, this is the perfect role for you! On top of this, they are offering a very competitive salary – a £30,000 basic salary with an uncapped OTE of £34,000! Key Responsibilities Of A Service Advisor: Handle service bookings via telephone, email, online inquiries, and interactive booking methods. Manage customer arrivals and departures, providing timely updates and promoting additional services. Generate invoices, accept payments, and explain detailed work and any findings from technicians. Rotate through administrative duties, with a particular focus on front desk operations, including booking and paperwork checks. The Package: Salary: £30,000 basic salary (potentially negotiable) with an OTE of up to £34,000! Hours: Monday to Friday (8:00 am – 6:00 pm), 1 Hour Lunch & No Weekends! If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you. **Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest** To apply for the role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher
Service Advisor - Newbury employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Newbury
✨Tip Number 1
Familiarize yourself with the specific services offered by the dealership in Newbury. Understanding their unique selling points and customer service approach will help you stand out during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in handling service bookings and managing customer interactions. Highlight any specific examples where you improved customer satisfaction or streamlined processes.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Think of instances where you successfully managed multiple tasks simultaneously, as this is crucial for a Service Advisor role.
✨Tip Number 4
Be ready to demonstrate your knowledge of invoicing and payment processes. Familiarity with these administrative duties will give you an edge over other candidates.
We think you need these skills to ace Service Advisor - Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the motor trade. Emphasize any previous roles as a Service Advisor or similar positions that showcase your ability to handle service bookings and manage customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the motor trade. Mention specific skills that align with the job description, such as handling inquiries and managing administrative duties, to demonstrate your suitability for the position.
Highlight Your Communication Skills: In both your CV and cover letter, emphasize your strong communication skills. Provide examples of how you've successfully managed customer relationships and provided updates, as these are key responsibilities of a Service Advisor.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the face of the dealership. Highlight your previous experience in customer service and how you effectively handle inquiries and complaints. Be ready to share specific examples of how you've gone above and beyond for customers.
✨Familiarize Yourself with the Role
Understand the key responsibilities of a Service Advisor, such as managing bookings and generating invoices. Research common practices in the motor trade environment to demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage difficult customers or unexpected challenges, and be prepared to explain how you handled them.
✨Express Your Enthusiasm for the Industry
Show your passion for the motor trade and your eagerness to contribute to the team. Discuss any relevant experiences or interests that align with the dealership's values and goals, making it clear why you want to work there.
