Service Advisor Motor Trade Job

The Role: An exciting opportunity has arisen for a Service Administrator to join a well-established main dealership group based in Poole. This is a chance to be part of a top-tier facility with a highly regarded aftersales team. As a Service Administrator, you’ll play a vital role in keeping the service department running smoothly—handling essential admin tasks, supporting technicians and service advisors, and helping maintain excellent customer service standards behind the scenes. Key Responsibilities: Communicating and updating the progress of customers vehicles, whilst they serviced or repaired in our state-of-the-art workshop. Confidentially explaining diagnosis of faults and upselling important and urgent repairs ensuring our customers\’ experiences are as premium as the cars we offer handling customer concerns and complaints in order to reach positive outcomes. Monitor the progress of vehicle services and keep customers informed. Upsell additional services and products when appropriate. Handle customer complaints and resolve service issues promptly. Process payments and handle transactions accurately. The Package: Basic Salary: £31,000 + OTE £37,000 + £25 per service plan sold. Someone who can strongly upsell service plans, could comfortably earn in excess of £40,000 in this role. Hours of work – 8.00 am to 6.00 pm – Monday to Friday – 1 in 3 Saturdays. CBS car scheme (after probation). If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you. **Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest** To apply for the role as a Service Advisor and find out more details, please forward your CV to Josh Maitland at Silcom Recruitment