At a Glance
- Tasks: Be the go-to person for customers during their vehicle service journey.
- Company: Join a well-established main-dealer franchise in Hedge End.
- Benefits: Earn a competitive salary with bonus potential and enjoy a nearly full-time week.
- Other info: Great career growth opportunities await you in this professional team.
- Why this job: Deliver exceptional customer service and build lasting relationships in a dynamic environment.
- Qualifications: Previous experience as a Service Advisor or Aftersales Advisor is essential.
The predicted salary is between 29000 - 35000 £ per year.
Overview
Silcom Recruitment are seeking an experienced Service Advisor to join a well-established main-dealer franchise, based in Hedge End. We are looking for candidates with previous experience working as a Service Advisor or Aftersales Advisor within the motor trade, who can deliver outstanding customer care in a busy dealership environment. This is an exciting opportunity to join a professional team with excellent earning potential and long-term career growth prospects.
Responsibilities & Requirements
- Act as the primary point of contact for customers throughout the service and repair process.
- Book customer vehicles into the workshop and liaise with technicians to ensure smooth workflow and timely completion of jobs.
- Provide accurate cost estimates, gain customer authorisation, and communicate updates efficiently.
- Upsell additional work, service plans, and value-added products where appropriate.
- Ensure all customer documentation, invoices, and job cards are completed correctly and comply with company and manufacturer standards.
- Deliver exceptional customer service and maintain strong working relationships with both customers and colleagues.
The Package
- £29,000 Basic Salary
- £6,000 realistic annual bonus (£500 per month average) - OTE £35,000, dependent on the individual, uncapped!!
- Monday to Friday, 8:00am - 6:00pm
- 1 in 12 Saturdays on rota (half day) - x4 Saturdays a year
- Virtually a Monday to Friday working week.
To apply for this role as a Service Advisor and find out more details, please forward your CV to Josh Maitland or call us to discuss in strict confidence
Service Advisor Motor Trade Job in Hedge End employer: Silcom Recruitment Limited
Join a well-established main-dealer franchise in Hedge End, where you will be part of a professional team dedicated to delivering outstanding customer care. With a competitive salary and realistic bonus potential, this role offers not only financial rewards but also long-term career growth opportunities in a supportive work culture that values employee development and teamwork.
Contact Details:
Silcom Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Motor Trade Job in Hedge End
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your experience and how you can deliver outstanding customer care. Keep it concise but impactful – you want to leave them wanting to know more about you!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Advisor job. Plus, applying directly gives you a better shot at standing out from the crowd. So, what are you waiting for? Get your application in!
We think you need these skills to ace Service Advisor Motor Trade Job in Hedge End
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or Aftersales Advisor. We want to see how you've delivered outstanding customer care in busy environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for the motor trade and how you can contribute to delivering exceptional customer service.
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, highlight any experiences where you’ve effectively liaised with customers and technicians. We love candidates who can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Silcom Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific responsibilities of a Service Advisor. Familiarise yourself with common customer queries and how to handle them, as well as the latest service offerings from the dealership.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to maintain strong relationships, which is key in this role.
✨Practice Your Communication
Since you'll be the primary point of contact for customers, practice clear and concise communication. Role-play potential scenarios with a friend or family member, focusing on how you would explain technical issues in an easy-to-understand way.
✨Be Ready to Upsell
Think about how you can upsell additional services or products during the interview. Prepare some strategies or examples of how you've successfully upsold in the past, as this is a crucial part of the Service Advisor role.
