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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service from booking to completion.
- Company: Join a respected dealership known for top-notch customer service and industry dedication.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: This role offers variety, teamwork, and a chance to make a real impact in the motor trade.
- Qualifications: Experience as a Service Advisor in the motor trade is essential; familiarity with aftersales is a plus.
- Other info: Perfect for those who thrive in a fast-paced, customer-focused setting.
The predicted salary is between 24000 - 36000 £ per year.
Silcom Recruitment is excited to announce a fantastic opportunity for an experienced Service Advisor to join a highly respected main dealership group at their premium used car site in Horsham. Our client is known for its exceptional standards in customer service and dedication to the motor trade industry. As they expand, they are seeking a skilled Service Advisor to provide direct support to the After Sales Manager and contribute to their continued success. The Role: As a Service Advisor, you will be the key point of contact for customers, ensuring a seamless experience from vehicle service booking through to completion. Your role will include parts involvement, making this an ideal position for an individual who values variety and collaboration within the motor trade environment. Responsibilities & Requirements of a Service Advisor: Provide outstanding customer service, building and maintaining strong relationships. Coordinate service appointments and keep customers informed on vehicle status. Act as a direct support to the After Sales Manager to enhance daily operations. Assist with parts enquiries and contribute to parts sales as required. Maintain accurate and detailed records of service and parts activities. Collaborate with service and parts teams to maximise efficiency and productivity. Ideal Candidate Profile: Proven experience as a Service Advisor within the motor trade industry. Familiarity with aftersales and parts operations. St…
Service Advisor - Horsham employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Horsham
✨Tip Number 1
Familiarize yourself with the specific dealership's values and customer service standards. This will help you align your approach during the interview and demonstrate that you understand their commitment to exceptional service.
✨Tip Number 2
Prepare to discuss your previous experiences in detail, especially those that highlight your ability to build strong customer relationships. Use specific examples that showcase your problem-solving skills and how you've enhanced customer satisfaction.
✨Tip Number 3
Research common challenges faced by Service Advisors in the motor trade. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate who is ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor - Horsham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Highlight the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your relevant experience in customer service and the motor trade industry. Include specific examples of how you've built relationships with customers and supported aftersales operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your commitment to providing outstanding customer service. Mention your familiarity with parts operations and how you can contribute to the dealership's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will demonstrate your ability to meet the high standards expected by the dealership.
✨Understand the Role and Responsibilities
Familiarize yourself with the specific duties of a Service Advisor, especially in relation to coordinating service appointments and assisting with parts enquiries. Being able to discuss how you can contribute to these areas will show your genuine interest in the position.
✨Highlight Your Experience in the Motor Trade
Since the role requires proven experience in the motor trade industry, be ready to discuss your background in detail. Mention any relevant roles you've held, particularly those involving aftersales and parts operations, to reinforce your suitability for the job.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, the dealership's approach to customer service, or opportunities for professional development.
