At a Glance
- Tasks: Be the go-to person for customers, managing service and maintenance enquiries.
- Company: Join a respected motor trade business with a strong owner-led culture.
- Benefits: Enjoy a competitive salary, no weekend work, and a great work-life balance.
- Other info: Autonomy in a sole role with direct reporting to the owners.
- Why this job: Play a key role in customer satisfaction and daily operations.
- Qualifications: Confident communicator with strong organisational skills and attention to detail.
The predicted salary is between 28000 - 32000 £ per year.
Silcom Recruitment is delighted to be recruiting on behalf of a well-established and respected motor trade business, seeking an experienced and customer-focused Service Advisor to join their team. This is a fantastic opportunity to join a successful, owner-led business in a sole Service Advisor position, offering a stable working environment, strong basic salary, and excellent work-life balance.
As the Service Advisor, you will play a pivotal role within the business, reporting directly to the owners and acting as the key link between customers and the workshop. This position would suit a confident and organised individual who thrives in a position of responsibility and enjoys being at the heart of daily operations.
Responsibilities & Requirements
- Act as the primary point of contact for customers, managing all service and maintenance enquiries from booking through to completion.
- Liaise closely with the workshop to ensure smooth workflow, clear communication, and timely updates.
- Provide accurate estimates, explanations of work required, and clear invoicing upon completion.
- Deliver exceptional customer service, building lasting relationships and maintaining high satisfaction levels.
- Manage job cards, bookings, and service records with strong attention to detail.
- Confident communicator with excellent organisational skills and the ability to manage workload independently.
The Package
- £28,000 - £32,000 Basic Salary (dependent on experience).
- Monday to Friday - 8:00am to 5:00pm.
- No weekend work.
- Sole role with autonomy and direct reporting to the business owners.
Service Advisor employer: Silcom Recruitment Limited
Join a well-established and respected motor trade business that values its employees and offers a stable working environment. As a Service Advisor, you will enjoy a strong basic salary, excellent work-life balance with no weekend work, and the opportunity to work closely with the owners, fostering a culture of collaboration and support. This role not only allows for personal growth but also places you at the heart of operations, ensuring your contributions are recognised and valued.
Contact Details:
Silcom Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and workshop communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed bookings or handled customer enquiries in the past. This will demonstrate your ability to thrive in a sole Service Advisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need assistance.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant motor trade knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've excelled in similar roles and how you can contribute to our team.
Showcase Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively, both in writing and through examples from your past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Company Inside Out
Before your interview, do some research on the motor trade business. Understand their values, services, and what sets them apart from competitors. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you built relationships and resolved issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the role requires managing job cards, bookings, and service records, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure smooth workflow, which will show that you can handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
