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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing service needs and appointments with flair.
- Company: Join a respected brand in Dorchester, known for its premium service environment.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive team atmosphere.
- Why this job: Gain valuable experience in customer service while mentoring others in a dynamic setting.
- Qualifications: Bring your enthusiasm and any relevant experience; we value passion over perfection.
- Other info: Flexible with CV updates; we're here to help you shine!
Silcom Recruitment are currently searching for a Service Advisor to join our client located in Dorchester. Working within a premium environment, for an established and respected brand, you will be a part of a small team of three experienced and passionate Customer Service Advisors.
Responsibilities & Requirements of a Service Advisor:
- Serve as the primary point of contact for customers, addressing their service needs and concerns with professionalism and courtesy.
- Oversee the scheduling and coordination of service appointments, ensuring efficient workflow and timely completion of tasks.
- Mentor and support junior service advisors, providing guidance and training to enhance their skills and performance.
- Ensure accurate and comprehensive documentation of service requests, customer interactions, and service history.
- Ensure adherence to company policies, industry regulations, and safety standards in all service operations.
- Assist in promoting and upselling additional services or products to customers as appropriate.
Package:
- Basic Salary: £28,000 + Bonus - £30,000+ Package
- Hours: Monday to Friday [8:00am - 6:00pm] & (1-in-4) Saturday mornings – 8:30am – 1:00pm
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as Service Advisor, then we would like to hear from you.
Service Advisor employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the brand and its services. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the primary point of contact for customers, showcasing your ability to handle inquiries and resolve issues with professionalism is crucial.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've mentored or supported others in previous roles. This will highlight your leadership skills and show that you're ready to take on the responsibility of guiding junior service advisors.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Update your CV to reflect your customer service experience, particularly in a similar environment. Emphasise your ability to handle customer inquiries, coordinate appointments, and mentor others, as these are key aspects of the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your professionalism, courtesy, and ability to upsell services.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, demonstrating your professionalism and courtesy.
✨Demonstrate Teamwork and Mentorship
Since you'll be working in a small team and mentoring junior advisors, highlight any previous experience you have in training or supporting colleagues. This shows that you're not just a team player but also someone who can uplift others.
✨Be Ready to Discuss Workflow Management
The role involves scheduling and coordinating service appointments. Prepare to discuss how you manage your time and ensure efficient workflows, perhaps by sharing specific tools or methods you've used in the past.
✨Understand the Brand and Its Services
Research the company and its services thoroughly. Being knowledgeable about their offerings will not only impress your interviewers but also help you in promoting and upselling services during your tenure.
