At a Glance
- Tasks: Lead a dynamic team to enhance customer service in a busy automotive dealership.
- Company: Established dealership group in Poole with a focus on customer satisfaction.
- Benefits: Competitive salary, OTE earnings, and a car scheme with no weekend work.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer-focused roles and strong leadership skills required.
The predicted salary is between 28949 - 35382 £ per year.
The Role
Our client, an established dealership group in Poole, are searching for a skilled & experienced Service Manager to become a key member of their aftersales management team.
They are looking for a candidate with experience in high-energy, customer-focused settings, preferably in the automotive, motor trade industry.
The ideal individual will possess strong leadership qualities, a proactive and positive demeanour, excellent organisational skills, and the ability to juggle multiple tasks while meeting deadlines.
Responsibilities & Requirements of a Service Manager
- Manage and enhance customer flow to improve overall experience.
- Coordinate & manage the Front of House team to ensure smooth customer transitions, responsible for five Service Advisors.
- Analyse and address customer satisfaction feedback to enhance service quality.
- Mentor and motivate team members on best practices.
- Act as the main point of contact for customer enquiries.
- Assist the Aftersales Manager with management duties and daily aftersales operations.
- Build and maintain positive relationships with both staff and customers.
- Essential the successful individual has strong people management skills.
Package
- CBS car scheme.
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Service Manager, then we would like to hear from you.
**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**
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Service Manager - Poole employer: Silcom Recruitment Limited
Join a dynamic independent garage in Otterbourne that prioritises employee growth and development, offering exceptional training opportunities for Diagnostic Technicians. With a competitive salary package of £48,000 and a work-life balance that includes no weekend shifts, this company fosters a supportive and engaging work culture where your skills and passion can truly thrive.
Contact Details:
Silcom Recruitment Limited Recruitment Team
