At a Glance
- Tasks: Meet and greet customers, manage service requirements, and provide excellent personalised service.
- Company: Established motor trade group with a strong reputation in Northampton.
- Benefits: Competitive salary, uncapped earnings potential, and company benefits.
- Other info: Full driving licence required; flexible working hours with occasional Saturday shifts.
- Why this job: Join a dynamic team and enhance customer satisfaction while growing your career.
- Qualifications: 1-2 years of experience in a similar role and excellent communication skills.
The predicted salary is between 32498 - 39720 £ per year.
The Role
Silcom Recruitment are delighted to be recruiting onbehalf of an established motor trade group with an impressive site, based in Northampton.
Our client is keen to add an experienced Service Advisor to their growing team on a full time basis, you will be responsible for the following:
Duties will include
- To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.
- To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.
- To up-sell products & Service Plans, handle objections and record sales activity.
- To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.
Experience Required
- You will currently be working in a similar position within a main dealer, with ideally a minimum of 1-2 years' aftersales experience.
- Kerridge or Pinnacle system experience beneficial.
- Excellent communication skills.
- Team player with a flexible attitude; is willing to ensure customer satisfaction.
- You need to hold a full driving licence.
The Package
- £24,000 Basic Salary (Experience Dependant). Uncapped OTE £31,000 + company benefits
- Monday to Friday 08:00am - 18:00pm - Saturday morning (1 in 3 weekends) 08:00 - 13:00
- #J-18808-Ljbffr
Service Advisor - Northampton employer: Silcom Recruitment Limited
Join a dynamic independent garage in Otterbourne that prioritises employee growth and development, offering exceptional training opportunities for Diagnostic Technicians. With a competitive salary package of £48,000 and a work-life balance that includes no weekend shifts, this company fosters a supportive and engaging work culture where your skills and passion can truly thrive.
Contact Details:
Silcom Recruitment Limited Recruitment Team
