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- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join a forward-thinking motor trade dealership group in Southampton.
- Benefits: Competitive salary with uncapped bonuses and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and be part of a dynamic team.
- Qualifications: Previous experience as a service advisor in the automotive industry preferred.
- Other info: Flexible working hours with opportunities for career growth.
Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our highly regarded, forward-thinking clients, a motor trade dealership group located around the Southampton area. Our client is in search of an experienced Service Advisor to become an integral part of their well-established team.
As a Service Advisor, you play a crucial role within our service team, overseeing the seamless and customer-oriented service process.
Responsibilities & Requirements of a Service Advisor:
- Act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data.
- Engaging directly with customers empowers you to significantly influence their satisfaction, culminating in the triumph of our aftersales operation.
- Oversee the repair workflow and coordinate additional repair services as needed.
- Maintain responsibility for job packets and related documentation.
- Prior experience as a service advisor in the automotive industry is preferred.
Package:
- Salary: £28,320 Basic + Bonus (Realistic & achievable £36,000+ package, UNCAPPED)
- Monday to Friday [8:00am – 6:00pm]
- 1 in 8 Saturday [8:30am – 1:00pm]
If you believe you have the necessary knowledge, experience and enthusiasm to succeed within this Service Advisor opportunity, then we would like to hear from you.
Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.
Service Advisor in Hedge End employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hedge End
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding their service processes or team dynamics.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with potential employers. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Advisor in Hedge End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the automotive industry and any customer service skills that make you a great fit for this position. We want to see how your background aligns with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit the team. Keep it engaging and personal, so we can get a sense of who you are beyond your CV.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities of a Service Advisor. Mention any specific achievements or situations where you improved customer satisfaction or streamlined processes—this will really catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Silcom Recruitment Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and confident communication. Use examples from your past experience where you successfully resolved customer issues or improved service processes. This will demonstrate your ability to engage with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations with customers or within the workshop. Think of examples from your previous roles where you had to manage customer expectations or coordinate repairs. This will help you articulate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the dealership's approach to customer service, or any upcoming projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
