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- Tasks: Support the Service Manager and lead a dynamic service team to deliver top-notch customer service.
- Company: Join a respected and ambitious dealership group with a forward-thinking approach.
- Benefits: Earn up to £44,000 OTE with bonuses, plus 24 days holiday and career progression.
- Why this job: Step up your career in a role that values your leadership and customer service skills.
- Qualifications: Experience as a Senior Service Advisor or current Assistant/Service Manager required.
- Other info: Enjoy ongoing training and development in a supportive environment.
The predicted salary is between 34000 - 44000 £ per year.
Silcom Recruitment is delighted to be supporting a well-established, respected, forward-thinking and ambitious dealership group in their search for an Assistant Service Manager. This is a fantastic opportunity for an experienced Senior Service Advisor wanting a step up, or current Assistant Manager, or Service Manager seeking a new challenge.
Responsibilities & Requirements:
- Support the Service Manager in overseeing the day-to-day running of the service department.
- Deliver exceptional customer service at the front desk, ensuring a smooth service reception experience.
- Motivate and lead the service team to achieve targets and maintain high standards.
- Handle customer concerns efficiently, always aiming for first-time resolution.
- Contribute to departmental performance, profitability, and CSI scores.
The Package:
- £34,000 Basic + £10,000 Bonus – £44,000 OTE + Car
- Monday to Friday – 8:00am until 6:00pm
- Only 1 in 8 Saturday mornings
- Superb company benefits
- 24-days holiday + bank holidays
- Career progression.
- On-going training and development.
Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.
Assistant Service Manager in Hedge End employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Hedge End
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service management. Think about how you’d handle customer concerns or motivate your team. We want you to shine and show them you’re the right fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Service Manager in Hedge End
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Assistant Service Manager role is all about. Check out the responsibilities and think about how your experience aligns with them. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Customer Service Skills: Since delivering exceptional customer service is key for this role, don’t hold back! Share specific examples in your application that highlight how you've handled customer concerns or improved service experiences. We want to see how you can bring that magic to our team!
Highlight Leadership Experience: If you've got experience motivating a team or leading projects, make sure to include that in your application. We’re looking for someone who can inspire others and drive performance, so let us know how you've done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, if you need help updating your CV, just reach out – we’re here to support you every step of the way!
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of an Assistant Service Manager. Familiarise yourself with the key tasks like overseeing the service department and delivering exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential leader in the service team, be ready to discuss your experience in motivating and guiding others. Prepare examples of how you've successfully led a team or resolved conflicts in the past. This will demonstrate your capability to contribute positively to the dealership's performance.
✨Prepare for Customer Scenarios
Expect questions about handling customer concerns and ensuring first-time resolutions. Think of specific instances where you've turned a negative customer experience into a positive one. This will highlight your problem-solving skills and commitment to exceptional service.
✨Research the Dealership Group
Take some time to learn about the dealership group you'll be interviewing with. Understand their values, mission, and any recent news. This knowledge will not only impress your interviewers but also help you align your answers with their goals and culture.
