At a Glance
- Tasks: Be the go-to person for customers during their vehicle service journey.
- Company: Established main dealership in Chichester with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped OTE, and a supportive work environment.
- Other info: Opportunity for permanent position and career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, preferably in the automotive sector.
Silcom Recruitment are currently recruiting for an experienced Service Advisor to join an established main dealership based in Chichester. This position is being offered on an initial 12-month Fixed-Term Contract (FTC), with the possibility of becoming permanent for the right candidate. Our client is seeking a customer-focused and professional individual who ideally has previous experience working within a Service Advisor position. However, candidates with relevant automotive customer service experience will also be considered.
The successful candidate will join a busy aftersales department, acting as the key point of contact between customers and the workshop while ensuring an excellent level of service throughout the customer journey.
Responsibilities & Requirements of a Service Advisor:
- Act as the primary point of contact for customers throughout their vehicle's service and repair journey.
- Welcome customers into the dealership and accurately identify their servicing, maintenance and repair requirements.
- Book vehicles in for servicing, repairs, MOTs and routine maintenance, ensuring appointments are scheduled efficiently.
- Carry out the vehicle handover and intake process, accurately recording mileage, vehicle condition and customer requirements.
- Liaise closely with technicians and the workshop team to ensure work is completed efficiently and customers are kept informed of progress.
- Provide customers with clear updates regarding required work, timescales and associated costs.
- Recommend additional maintenance, repairs or services where appropriate and in line with manufacturer recommendations.
- Maintain accurate records of work carried out, customer authorisations and future service requirements.
- Process relevant warranty documentation and assist with warranty-related repairs where required.
- Ensure completed vehicles are handed back to customers professionally, clearly explaining the work undertaken.
- Handle customer queries or concerns promptly and professionally, working to achieve a positive resolution.
- Deliver consistently high standards of customer service and contribute towards departmental customer satisfaction and performance targets.
- Strong communication, organisation and customer service skills are essential.
The Package:
Basic Salary of £28,320 + OTE of £35,000 (Uncapped). Monday to Friday 8:00am – 6:00pm + (1-in-12) Saturdays (half day).
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
Service Advisor in Chichester employer: Silcom Recruitment Limited
Join a dynamic independent garage in Otterbourne that prioritises employee growth and development, offering exceptional training opportunities for Diagnostic Technicians. With a competitive salary package of £48,000 and a work-life balance that includes no weekend shifts, this company fosters a supportive and engaging work culture where your skills and passion can truly thrive.
Contact Details:
Silcom Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Chichester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Silcom Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Silcom Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Advisor in Chichester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Silcom Recruitment Limited.
How to prepare for a job interview at Silcom Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Silcom Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Silcom Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
