At a Glance
- Tasks: Manage the Service Reception and ensure exceptional customer care.
- Company: Join a busy dealership in Basingstoke with a vibrant team.
- Benefits: Earn up to £27,000 plus OTE of £35,000 and great perks.
- Other info: Enjoy a Monday to Friday schedule with occasional Saturday cover.
- Why this job: Be the face of customer service and make a real difference.
- Qualifications: 2 years' experience in a franchised dealership is essential.
The predicted salary is between 27974 - 34190 £ per year.
The Role
We have a new and exciting vacancy to join a great client of ours as a Service Reception Manager for a busy dealership, based in Basingstoke.
- Reporting to the Aftersales Manager, you will be responsible for the following:
- Role & Responsibilities
- Responsible for the day to day management of Service Reception, ensuring correct processes are followed and targets are achieved
- Providing an exceptional level of customer care and satisfaction
- Have at least 2 years’ experience in a Franchised Dealership, working in a similar role.
- Managing the bookings process for servicing and repairs
- Have high energy and bring a positive influence to the service department
- Interacting with customers face to face, over the phone and digitally
- Selling additional products and services
- The Package
Up to £27,000 Basic Salary, OTE £35,000 + great company benefits.
Monday to Friday 08:00 - 18:00. Saturday morning cover only in the absence of Service Advisors.
If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.
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Service Reception Manager - Basingstoke employer: Silcom Recruitment Limited
Join a dynamic independent garage in Otterbourne that prioritises employee growth and development, offering exceptional training opportunities for Diagnostic Technicians. With a competitive salary package of £48,000 and a work-life balance that includes no weekend shifts, this company fosters a supportive and engaging work culture where your skills and passion can truly thrive.
Contact Details:
Silcom Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Reception Manager - Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Silcom Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Silcom Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Reception Manager - Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Silcom Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Silcom Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Silcom Recruitment Limited!
How to prepare for a job interview at Silcom Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
