At a Glance
- Tasks: Be the go-to person for customers during their vehicle service journey.
- Company: Established main dealership in Chichester with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped OTE, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, preferably in the automotive sector.
The predicted salary is between 31500 - 38500 £ per year.
Silcom Recruitment are currently recruiting for an experienced Service Advisor to join an established main dealership based in Chichester. This position is being offered on an initial 12-month Fixed-Term Contract (FTC), with the possibility of becoming permanent for the right candidate. Our client is seeking a customer-focused and professional individual who ideally has previous experience working within a Service Advisor position. However, candidates with relevant automotive customer service experience will also be considered.
The successful candidate will join a busy aftersales department, acting as the key point of contact between customers and the workshop while ensuring an excellent level of service throughout the customer journey.
Responsibilities & Requirements of a Service Advisor:
- Act as the primary point of contact for customers throughout their vehicle's service and repair journey.
- Welcome customers into the dealership and accurately identify their servicing, maintenance and repair requirements.
- Book vehicles in for servicing, repairs, MOTs and routine maintenance, ensuring appointments are scheduled efficiently.
- Carry out the vehicle handover and intake process, accurately recording mileage, vehicle condition and customer requirements.
- Liaise closely with technicians and the workshop team to ensure work is completed efficiently and customers are kept informed of progress.
- Provide customers with clear updates regarding required work, timescales and associated costs.
- Recommend additional maintenance, repairs or services where appropriate and in line with manufacturer recommendations.
- Maintain accurate records of work carried out, customer authorisations and future service requirements.
- Process relevant warranty documentation and assist with warranty-related repairs where required.
- Ensure completed vehicles are handed back to customers professionally, clearly explaining the work undertaken.
- Handle customer queries or concerns promptly and professionally, working to achieve a positive resolution.
- Deliver consistently high standards of customer service and contribute towards departmental customer satisfaction and performance targets.
Strong communication, organisation and customer service skills are essential.
The Package:
Basic Salary of £28,320 + OTE of £35,000 (Uncapped) Monday to Friday 8:00am – 6:00pm + (1-in-12) Saturdays (half day)!
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
Service Technician in Chichester employer: Silcom Recruitment Limited Careers
Join a dynamic and supportive team at our established car dealership on the outskirts of Fareham, where we prioritise employee well-being with a five-day working week and every Sunday off. We offer competitive earnings potential, a company car, and a culture that fosters professional growth and development, making it an ideal environment for passionate Sales Executives looking to thrive in their careers.
Contact Details:
Silcom Recruitment Limited Careers Recruitment Team
