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- Tasks: Lead a small team while managing customer inquiries and processing orders.
- Company: Join a growing healthcare company focused on customer satisfaction.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Office-based role with potential for remote work one day a week.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a new role with a client in the healthcare marketplace, based just north of Alton in Hampshire. The role is to work as a member of a small (but growing) team of five customer services / office administration people. It is a dual role, covering the same tasks that the team are responsible for, and also being the team leader / manager, with four direct reports.
Responsibilities for the team include:
- Answering incoming customer calls
- Addressing customers' questions around products, deliveries and services
- Processing orders and invoices
As a person, you will have an excellent phone voice, understand the importance of happy customers, and know that diplomacy and tact are key to the backbone of a strong sales department. An interest in working within healthcare would be an advantage. You will also be comfortable working with a computer-based system.
The role is office based, 9-5, but for the right person there is a degree of flexibility and potential to be set up to work from home for 1 day per week. To apply, you must live within 30 minutes travel of Alton in Hampshire.
If this appeals, please call to introduce yourself to Sarah Waring at Silchester Associates on 07887 855 352 or email your CV and a brief cover note to: sarah@silchesterassociates.co.uk
Customer Services Team Leader in Alton employer: Silchester Associates Ltd
Contact Detail:
Silchester Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in Alton
✨Tip Number 1
Get to know the company before you apply! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you call to introduce yourself, be confident and friendly. Prepare a few key points about why you’re a great fit for the Customer Services Team Leader role. This is your chance to make a memorable first impression!
✨Tip Number 3
Show off your communication skills during the call! Use clear and concise language, and don’t forget to listen actively. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Follow up after your initial contact! A quick email thanking them for their time and reiterating your interest can set you apart from other candidates. It shows enthusiasm and professionalism.
We think you need these skills to ace Customer Services Team Leader in Alton
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your customer service experience and any leadership roles you've had. We want to see how you’ve made customers happy and led teams in the past!
Personalise Your Cover Note: When writing your cover note, mention why you're interested in the healthcare sector and how your skills align with the role. We love seeing genuine enthusiasm for what we do!
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure to showcase your excellent communication skills in your application. We’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Silchester Associates Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a healthcare context. Be ready to discuss how you would handle common customer queries and complaints, showcasing your diplomacy and tact.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Familiarise Yourself with the Company
Research the client’s services and products thoroughly. Understanding their offerings will help you answer questions confidently and show your genuine interest in the role and the healthcare sector.
✨Practice Your Phone Voice
Since you'll be handling customer calls, practice speaking clearly and warmly. Consider doing mock calls with a friend to refine your tone and ensure you come across as approachable and professional.