At a Glance
- Tasks: Manage learning portals, support learners, and analyse data to enhance the learning experience.
- Company: Fast-growing digital learning solutions provider in the Maritime industry.
- Benefits: Competitive salary, pension, healthcare, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on learner success.
- Qualifications: Experience with data platforms, strong communication skills, and a learner-focused approach.
The predicted salary is between 21600 - 32400 £ per year.
This innovative, fast-growing client provides digital learning solutions to organisations and individuals within the Maritime industry. Their learning portal delivers structured, high-quality training that fits around the realities of life at sea. They are a small, agile team that values collaboration, problem-solving, and learner success. Continued growth has resulted in a requirement for a talented LMS Support & Data Administrator.
This role involves managing multiple secure learning portals, each tailored to different partner companies. You will ensure learners have the right access, manage user data, support learners with technical queries, and play a key role in releasing new course materials and driving learner engagement. You will also monitor portal usage, identify trends, and report insights to the management team to help improve the learner experience and track performance.
Key Responsibilities:- Manage and monitor multiple secure learning portals, each serving a different partner company.
- Set up and manage learner accounts, reset passwords, and troubleshoot access or system issues.
- Release new learning materials on the portal and communicate updates clearly to learners.
- Encourage learner engagement and proactively monitor participation, following up where needed.
- Track and analyse learner activity, reporting trends, issues, and opportunities to the management team.
- Provide friendly and responsive technical support, escalating more complex issues as needed.
- Ensure all user data is handled securely, in line with data protection policies (e.g. GDPR).
- Collaborate with the wider team to improve learner communication, support processes, and content delivery.
- Experience working with data and digital platforms (e.g. learning portals, CRMs, ERPs, or internal systems).
- Strong attention to detail and understanding of data security and privacy practices.
- Technically confident and able to troubleshoot common access or usability issues.
- Excellent communication skills, both written and verbal.
- Friendly, learner-focused approach to support and service.
- Organised, proactive, and comfortable working independently.
- Analytical mindset with the ability to identify trends in data and learner activity.
- Confident using initiative and adapting to new tools or situations.
- Previous experience in education, training, or learner support.
- Experience working with learning management systems (LMS) or similar platforms.
- Familiarity with GDPR and secure data handling.
- Experience with releasing digital content or managing learner communications.
This is a superb opportunity to join a friendly, flexible and hardworking team and ongoing opportunities are excellent.
Locations
Learning Management System Support & Data Administrator in Glasgow, Scotland employer: Silbo Select Ltd
Join a dynamic and innovative team in Giffnock, where your role as a Learning Management System Support & Data Administrator will be pivotal in enhancing the digital learning experience for the Maritime industry. With a strong emphasis on collaboration, problem-solving, and learner success, this part-time position offers a supportive work culture, competitive benefits including pension and healthcare, and ample opportunities for professional growth within a fast-growing company dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Management System Support & Data Administrator in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the maritime industry or those who work with learning management systems. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with data and digital platforms, make sure to highlight that in conversations. Share specific examples of how you’ve tackled technical issues or improved learner engagement.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you’re keen and ready to jump in!
✨Tip Number 4
Stay organised! Keep track of your applications and any follow-ups. This will help you manage your time effectively and ensure you don’t miss out on any potential interviews or networking events.
We think you need these skills to ace Learning Management System Support & Data Administrator in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data and digital platforms. We want to see how your skills align with the role of LMS Support & Data Administrator, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of interaction with learners, it’s crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect the learner-focused approach we value at StudySmarter.
Highlight Your Analytical Mindset:We’re looking for someone who can track and analyse learner activity effectively. In your application, mention any experience you have with data analysis or identifying trends, as this will show us you’re the right fit for the job!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Silbo Select Ltd
✨Know Your LMS Inside Out
Before the interview, make sure you’re familiar with various Learning Management Systems (LMS) and their functionalities. Research the specific LMS used by the company and be ready to discuss how you can manage user accounts, troubleshoot issues, and release new materials effectively.
✨Show Off Your Data Skills
Since this role involves tracking and analysing learner activity, brush up on your data handling skills. Be prepared to share examples of how you've previously identified trends or improved processes using data. This will demonstrate your analytical mindset and attention to detail.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you’ll need to support learners with varying levels of tech-savviness. During the interview, showcase your friendly, learner-focused approach to service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a learner's access issue or managing multiple portals. Think through your problem-solving strategies and be ready to discuss how you would handle these situations while keeping the learner experience at the forefront.
