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- Tasks: Be the friendly face of our clinic, managing patient interactions and front desk operations.
- Company: Join Citydoc Medical, a leading provider in travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy perks like discounts, 25 days annual leave, and a pension scheme with employer contributions.
- Why this job: Make a real impact by helping patients while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths required; strong communication and IT skills are essential.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 18000 - 30000 £ per year.
ABOUT US:
Citydoc Medical are part of the European lifecare group.
European LifeCare Group is one of Europe\’s largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
Job title:MedicalAdministrator / Receptionist
Contract:Fixed Term Contract until 31/12/2025, Part-Time 22.5 hours per week
Working Hours:Monday to Saturday between 8:00am – 20:00pm. (7.5 hour shift)
BENEFITS:
Pension – 5% employer contribution based on qualified earnings.
VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
Blue Light Card – Supermarket & High Street Discounts.
Employee referral scheme.
25 days annual leave.
JOB PURPOSE:
The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
KEY RESPONSIBILITIES:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position
- Comply with Company policies & procedures
EXPERIENCE/SKILLS:
- GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic
✨Tip Number 1
Familiarise yourself with the specific services offered by Citydoc Medical. Understanding their mission to provide accessible healthcare will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Practice your customer service skills, as this role requires excellent communication and interpersonal abilities. Consider role-playing scenarios where you handle patient inquiries or complaints to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially with appointment databases and data protection protocols. Being tech-savvy will not only make you more efficient but also show that you're prepared for the administrative aspects of the job.
✨Tip Number 4
Network with current or former employees of Citydoc Medical if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Medical Administrator / Receptionist position. Understand the key responsibilities and required skills to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service experience, organisational skills, and any previous roles in a medical or administrative setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Citydoc Medical and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in administration.
How to prepare for a job interview at Sikkerrejse
✨Know the Company
Before your interview, take some time to research Citydoc Medical and the European LifeCare Group. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer service or administrative roles. Be prepared to discuss specific examples of how you've managed front desk operations or dealt with patients, as this is crucial for the Medical Administrator / Receptionist position.
✨Demonstrate Communication Skills
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would handle various patient interactions and be ready to share those scenarios.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the clinic's approach to patient care. This shows your enthusiasm and helps you assess if the company is the right fit for you.
