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- Tasks: Be the friendly face of our clinic, managing patient interactions and front desk operations.
- Company: Join Citydoc Medical, a leading provider in travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy perks like discounts, a pension scheme, and 25 days annual leave.
- Why this job: Make a real impact by helping patients while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths required; strong communication and IT skills are essential.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US:
Citydoc Medical are part of the European lifecare group.
European LifeCare Group is one of Europe\’s largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
Job title:MedicalAdministrator / Receptionist
Contract:Fixed Term Contract until 31/12/2025, Part-Time 22.5 hours per week
Working Hours:Monday to Saturday between 8:00am – 20:00pm. (7.5 hour shift)
BENEFITS:
Pension – 5% employer contribution based on qualified earnings.
VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
Blue Light Card – Supermarket & High Street Discounts.
Employee referral scheme.
25 days annual leave.
JOB PURPOSE:
The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
KEY RESPONSIBILITIES:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position
- Comply with Company policies & procedures
EXPERIENCE/SKILLS:
- GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic
✨Tip Number 1
Familiarise yourself with Citydoc Medical and the European LifeCare Group. Understanding their mission to fight disease and save lives will help you align your values with theirs during any discussions or interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Medical Administrator/Receptionist, you'll be the first point of contact for patients, so showcasing your ability to provide excellent service can set you apart.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage your workload. The role requires you to handle multiple tasks efficiently, so having examples ready can demonstrate your capability.
✨Tip Number 4
If you have experience with medical databases or appointment systems, be sure to mention it. Familiarity with these tools can give you an edge, as they are crucial for the role.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - Ashford Flagship Clinic
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Medical Administrator / Receptionist. Familiarise yourself with the key tasks mentioned in the job description, such as managing front desk operations and maintaining patient confidentiality.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, IT proficiency, and any previous roles in customer service or administrative positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Citydoc Medical and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Sikkerrejse
✨Showcase Your Customer Service Skills
As a Medical Administrator/Receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and how you handle difficult situations with empathy and professionalism.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you prioritise tasks and manage your workload effectively, especially in a busy clinic environment.
✨Familiarise Yourself with Data Protection
Since you'll be handling sensitive patient information, it's crucial to understand data protection regulations. Brush up on confidentiality practices and be ready to explain how you would ensure patient data is kept secure.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the clinic's operations, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
