At a Glance
- Tasks: Join us as a Call Centre Agent, making a difference by booking vaccinations for children.
- Company: Vaccination UK partners with NHS England to provide essential immunisation services across North London.
- Benefits: Enjoy 25 days annual leave, discounts, and a pension scheme with a 5% employer contribution.
- Other info: Flexible working hours from Monday to Friday, perfect for students looking for part-time work.
- Why this job: Be part of a mission to save lives while gaining valuable experience in a supportive team environment.
- Qualifications: GCSE level education, call centre experience, and a clear telephone manner are essential.
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: Bank
- Working Hours: Monday to Friday between 8:00am - 5:00pm. From September to December covering our flu season.
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
JOB PURPOSE:
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiarity with GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Agent - Vaccination UK in Potters Bar
✨Tip Number 1
Familiarise yourself with the principles of informed consent and GDPR. Understanding these concepts will not only help you in your role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising clear and polite responses can make a significant difference when handling calls from parents and carers.
✨Tip Number 3
Showcase any previous experience in customer service or call centre roles during your conversations. Highlighting relevant experiences can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would manage your time effectively during busy periods, especially during the flu season. Having a strategy in mind will show that you're proactive and ready for the challenges of the role.
We think you need these skills to ace Call Center Agent - Vaccination UK in Potters Bar
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in call centre or customer service roles. Emphasise any experience you have in healthcare settings and your ability to communicate effectively, both verbally and in writing.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the job description. Mention your understanding of informed consent and GDPR principles, and explain how your skills align with the responsibilities of the Call Centre Agent role.
Showcase Your Communication Skills:Since effective communication is key for this role, consider including examples in your application that demonstrate your clear and polite telephone manner, as well as your ability to work collaboratively within a team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in a health care setting.
How to prepare for a job interview at Sikkerrejse
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the services they provide, as this will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Communication Skills
Since the role involves handling calls and emails, practice articulating your thoughts clearly and politely. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or healthcare settings.
✨Familiarise Yourself with GDPR
As the position requires an understanding of GDPR principles, brush up on these regulations. Be ready to discuss how you would handle sensitive information and ensure compliance during your interactions with parents and carers.
✨Demonstrate Teamwork
The job involves working collaboratively with a team. Think of examples from your past experiences where you contributed positively to a team environment. Highlight your ability to work independently as well, as both skills are essential for this role.
