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- Tasks: Join us as a Call Centre Agent, helping families book vaccinations through calls and emails.
- Company: Vaccination UK partners with NHS England to provide essential immunisation services across North London.
- Benefits: Enjoy 25 days annual leave, discounts, pension contributions, and an employee referral scheme.
- Why this job: Make a real impact on public health while working in a supportive team environment.
- Qualifications: GCSE level education, call centre experience, and strong communication skills are essential.
- Other info: Flexible hours from September to December, perfect for students looking for seasonal work.
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: Bank
- Working Hours: Monday to Friday between 8:00am - 5:00pm. From September to December covering our flu season.
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
JOB PURPOSE:
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiarity with GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Ability to work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Center Agent - Vaccination UK employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Vaccination UK
✨Tip Number 1
Familiarise yourself with the principles of informed consent and GDPR. Understanding these concepts will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising clear and polite responses can make a significant difference when handling calls from parents and carers.
✨Tip Number 3
Show your enthusiasm for public health and vaccination programmes. Researching current vaccination initiatives and being able to discuss them can set you apart as a candidate who is genuinely interested in the mission of Vaccination UK.
✨Tip Number 4
Highlight any previous experience in customer service or call centre roles during your conversations. Sharing specific examples of how you've successfully managed customer interactions can showcase your suitability for the position.
We think you need these skills to ace Call Center Agent - Vaccination UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre or customer-centric roles. Emphasise any experience you have in healthcare settings and your ability to communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of informed consent and GDPR principles, and how your skills align with the responsibilities of the Call Centre Agent role.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your clear and polite telephone manner, as well as your written communication skills.
Highlight Teamwork and Independence: Discuss your ability to work both independently and as part of a team. Provide examples of how you've successfully collaborated with others in previous roles, as well as instances where you've managed tasks on your own.
How to prepare for a job interview at Sikkerrejse
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the services they provide, especially regarding vaccination programmes.
✨Showcase Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Be prepared to demonstrate your polite telephone manner and how you handle customer queries during the interview.
✨Familiarise with GDPR
As the role involves handling sensitive information, brush up on GDPR principles. Be ready to discuss how you would ensure compliance while obtaining informed consent from parents or guardians.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration. Think of examples from your past experiences where you successfully worked as part of a team, particularly in a call centre or healthcare setting.
