At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues across Europe North.
- Company: Join Sika, a global leader in specialty chemicals with a focus on innovation.
- Benefits: Gain hands-on experience, earn an ICT Level 3 Apprenticeship, and receive ongoing training.
- Other info: Potential for permanent position after successful completion of the 18-month apprenticeship.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Passion for technology, problem-solving skills, and a positive attitude are key.
The predicted salary is between 29993 - 36658 £ per year.
Company Description
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry.
Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide.
In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility.
With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 2023.
Job Description
We're looking for an enthusiastic and motivated IT Support Apprentice to join our Europe North IT team based in Welwyn Garden City, UK.
This is an excellent opportunity for someone who is passionate about technology and wants to build a career in IT.
As part of our IT Support team, you'll be the first point of contact for colleagues needing technical assistance, helping to keep our IT systems running smoothly across multiple locations across 10 different countries.
You'll receive hands-on training and support while working towards your apprenticeship qualification, gaining valuable experience across a wide range of technologies.
No previous IT experience is required, but we're looking for someone with a genuine interest in technology, a willingness to learn, and a positive attitude.
- What You'll Be Doing
- Provide first-line IT support to colleagues across the Europe North region.
- Respond to IT support requests via our ticketing system, email and phone.
- Troubleshoot hardware, software and basic network issues with support from the wider IT team.
- Assist with setting up laptops, desktops, mobile devices and other IT equipment.
- Support the rollout of new hardware and IT projects.
- Help maintain accurate IT asset records.
- Document issues and resolutions within our service desk.
- Deliver excellent customer service while ensuring support requests are handled efficiently.
- Provide both remote support and on-site support across our local sites.
What We're Looking For
We believe the right attitude is more important than having lots of technical experience. We'd love to hear from you if you:
- Have a genuine passion for technology and are looking to build a long-term career in IT.
- Enjoy solving problems and learning new skills.
- Have experience in a customer-facing or customer service role.
- Are friendly, approachable and enjoy helping people.
- Have excellent communication skills.
- Can work well as part of a team.
- Are organised and able to manage your workload.
- Are proactive and willing to ask questions when you need support.
- Hold a full UK driving licence and are willing to travel between local sites when required.
- It Would Be Great If You Have Some Knowledge Of
- You don't need to know everything below, but any exposure would be an advantage:
- Windows operating systems.
- Microsoft 365 applications.
- Basic computer hardware.
- Basic networking concepts (Wi-Fi, IP addresses, DNS).
- Active Directory.
- Mobile devices (i OS and Android).
- IT ticketing systems.
- What You'll Gain
- ICT Level 3 Apprenticeship
- Comp TIA Tech+ Certification
- Hands-on experience supporting a busy IT environment across multiple countries.
- Ongoing training from experienced IT professionals.
- Exposure to a wide range of enterprise technologies.
- Opportunities to develop your technical and professional skills.
Please note this is an 18 month apprenticeship programme, Successful completion of the apprenticeship may lead to a permanent IT Support Engineer position, subject to business needs and performance.
Additional Information
We look forward to your application.
For this position visa sponsorship is not offered and only direct applications will be considered.
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role.
Compensation is determined based skills relevant to the position, education and/or training.
We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
EUN IT Support Apprentice in Welwyn Garden City employer: Sika
Sika is an excellent employer that values its employees by offering a supportive work culture and opportunities for career progression within a global framework. With benefits such as 25 days of holiday and the flexibility of hybrid working, Sika fosters a balanced work-life environment, making it an ideal place for those looking to grow their careers while contributing to a dynamic team in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land EUN IT Support Apprentice in Welwyn Garden City
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sika values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sika might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sika!
✨Direct Apply to Sika
Let's not forget to apply directly through the Sika website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUN IT Support Apprentice in Welwyn Garden City
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sika.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sika. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sika
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
