At a Glance
- Tasks: Be the friendly face of our business, managing reception and supporting customer service.
- Company: Join Sika, a global leader in specialty chemicals with a commitment to innovation.
- Benefits: Competitive apprentice salary, career development, and a supportive team environment.
- Other info: Potential for a permanent role after successful completion of the apprenticeship.
- Why this job: Gain hands-on experience while working towards a recognised qualification in Customer Service.
- Qualifications: Friendly, organised, and eager to learn with good communication skills.
The predicted salary is between 20000 - 27800 £ per year.
Company Description
Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.
Job Description
Preston, England, United Kingdom
Full-time
About the Role
As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.
What You’ll Be Doing
- Greeting visitors and managing reception duties with professionalism and warmth
- Handling incoming calls and directing enquiries to the appropriate departments
- Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
- Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
- Maintaining a tidy and welcoming reception area
- Learning about customer service best practices and office operations
What You’ll Gain
- A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
- Development of communication, organisational, problem solving and administrative skills
- A supportive team environment with a dedicated mentor and line manager
- Exposure to a professional office environment and business operations
- Development of communication, problem-solving, and organisational skills
In addition, you will be an integral member of a supportive and welcoming team who will be there every step of the way.
Qualifications
What We’re Looking For
- Friendly and professional demeanour with excellent interpersonal skills
- A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience
- Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn
- Good written and verbal communication skills and an interest in Customer Service and Office Administration
- Ability to collaborate and work in a team
- GCSEs (or equivalent) in English and Maths
Additional Information
The Perks
- Competitive apprentice salary and benefits package
- Career development pathways within Sika
- Potential for a permanent role upon successful completion
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based on skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Customer Service Reception Apprentice in Preston employer: Sika
Sika is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on experience with a nationally recognised qualification in Customer Service. Located in Preston, England, you will thrive in a supportive team environment where mentorship and collaboration are key, alongside competitive salaries and clear career progression pathways. Join us to be part of a company that not only leads in innovative technologies but also fosters a welcoming workplace culture focused on employee success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Reception Apprentice in Preston
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Sika.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Sika. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Reception Apprentice in Preston
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Sika.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Sika and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Sika
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Sika. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Sika will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
