At a Glance
- Tasks: Coordinate international orders and ensure smooth communication with customers and logistics partners.
- Company: Join Sika, a global leader in specialty chemicals with a commitment to innovation.
- Benefits: Enjoy 25-28 days holiday, private healthcare, and a generous pension contribution.
- Other info: Receive hands-on guidance and support for your professional development from day one.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic export environment.
- Qualifications: Experience in export customer service and strong ERP skills, preferably SAP.
The predicted salary is between 27000 - 33000 £ per year.
Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing.
Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide.
In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility.
With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.
Job Description
About the Export Customer Services Team
Help us deliver great service across borders.
Our Export Customer Services team connects international customers with our UK operations, coordinating orders, keeping customers informed and working with colleagues and logistics partners to help shipments run smoothly.
We’re looking for an organised, customer-focused coordinator who enjoys solving problems and taking ownership.
If you like building relationships, getting the detail right and keeping things moving in a busy environment, this could be your next step.
Purpose of the Role
You’ll be a key point of contact for export customers, coordinating orders from enquiry through to dispatch and delivery follow-up.
Working with sales, planning, warehousing and logistics, you’ll help deliver accurate orders, clear communication and the documentation needed for international shipments, resolving issues early and keeping customers informed throughout.
Key Responsibilities
- Enter, confirm and manage orders in SAP, from receipt through to delivery.
- Coordinate with production planning, warehouses and freight forwarders across UK sites, including Redditch, Preston and Leeds.
- Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.
- Ensure compliance with Incoterms, customs requirements and export controls.
- Act as the main point of contact for Sika sister companies, applying the agreed intercompany rules of engagement.
- Proactively communicate lead times, delays and solutions before customers need to chase.
- Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
- Contribute to the continuous improvement of export processes.
Qualifications
- You’ll receive a competitive salary and a comprehensive benefits package, including:
- Holiday 25 days rising to 28 days with service, plus bank holidays
- A company pension contribution of up to 10%
- Private healthcare for you, with option to add family
- Group life cover at 6x your annual salary
- Global Income Protection (PHI)
- Enhanced maternity and paternity pay
- Staff discount platform & Cycle to Work scheme
- Dedicated Service Awards for reaching key milestones
- Selected discounted Sika products
- What We’re Looking For
- Experience in export customer service, shipping or international order management.
- Working knowledge of Incoterms and export documentation.
- Strong ERP skills, preferably SAP, and confidence using Excel.
- Clear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.
- Excellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.
- Experience with chemicals or dangerous goods, including ADR/IMDG.
- Experience in an intercompany or multinational environment.
- Additional language skills.
- A relevant qualification, such as an IOE&IT certificate.
- Additional Information
The Opportunity
- Own the customer experience: process export orders accurately, respond to enquiries and provide proactive updates on availability, lead times and shipment progress.
- Keep shipments moving: coordinate with internal teams, freight forwarders and customers, helping prepare and check export documentation in line with company procedures and destination requirements.
- Make a practical difference: investigate delays and discrepancies, elevate risks promptly and help improve the processes that support reliable international service.
This role can provide a foundation for future opportunities in customer service, export operations, logistics or supply chain, depending on your interests and available opportunities.
You won’t be expected to navigate export alone.
From day one, you’ll receive a structured induction and hands‑on guidance from experienced customer service colleagues, helping you build confidence in our products, systems, order processes and export documentation.
Your manager will support you with priorities, development and more complex customer issues, while colleagues in sales, planning, warehousing and logistics will help resolve availability and shipment queries.
With clear procedures and people to turn to when an issue needs escalating, you’ll have the support to take ownership without having to have every answer immediately.
Build your expertise in international customer service, export documentation and order coordination, while developing your problem‑solving skills and understanding of how a global supply chain works.
We’re committed to professional and personal development from day one, with local induction, product knowledge and development opportunities complemented by the global Sika Business School.
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role.
Compensation is determined based skills relevant to the position, education and/or training.
We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Export Customer Service Coordinator in Redditch employer: Sika AG
As a Warehouse Operative, you will be part of a dynamic and supportive team that values collaboration and safety. Our commitment to employee development means you'll receive comprehensive training and have clear pathways for career advancement within our global company. Enjoy a rewarding work culture where your contributions are recognised, and you can take pride in delivering excellent customer service while maintaining high standards in our warehouse operations.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Coordinator in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sika AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sika AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Export Customer Service Coordinator in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sika AG:Your cover letter is your chance to shine! Tell us why you want to work at Sika AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sika AG!
How to prepare for a job interview at Sika AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
