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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support in a dynamic environment.
- Company: Join Signode UK Ltd, part of a global leader in packaging solutions.
- Benefits: Enjoy a supportive team culture and opportunities for growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong admin and communication skills are essential; a positive attitude is a must!
- Other info: Work from our Aldridge office and be part of a vibrant team.
The predicted salary is between 24000 - 36000 £ per year.
Signode UK Ltd belongs to the Signode Industrial Group, a large international company involved in the manufacture and sale of packaging systems. The unit serves customers in the UK & Ireland.
Purpose of the Position
You are the first point of Customer Services contact. The role will be primarily focused on providing customer service administration support. The role will be based from our Aldridge office and will support both the UK/Ireland.
Content of the Position:
· Manage a workload of cases from D365 case management software.
· Raise customer quotations using customer specific or generic price lists for consumables, parts and service visits.
· Check commercial accuracy of all orders and process orders entry in Navision in a timely and efficient manner, for all customers.
· For machines projects – raise orders and process invoices for staged payment deliveries.
· Send order confirmations to customers for each order entered.
· Follow instructions from management regarding prices evolutions and inform customers accordingly.
· Manage customers’expectations in term of lead times and pro-actively chasing up backorder items.
· Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )
· Obtain proof of deliveries when requested.
· Check lead times of products with supply chain.
· Follow MR (material return process) for material (defective, wrong deliveries……)
· Raise any credit notes for material returns / price discrepancies.
· Provide customers with requests for datasheets, etc
· Support external sales with customer reports.
· Deal with invoice queries / chase overdue debt.
· Set up new accounts / send customer credit application forms.
· Provide order and invoice details to finance for portal customers.
· Raise and process rental contract agreements.
· Deal with rental swap and drops.
· Complete customer questionnaires.
Key Requirements
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Strong administration skills
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Excellent communication skills both written & oral
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Candidates must be customer focused and approach work with an upbeat, positive manner
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Must have an excellent telephone manner
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Customer Service Advisor employer: Signode
Contact Detail:
Signode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with D365 and Navision software, as these are crucial for managing customer cases and processing orders. Having a basic understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be dealing with customer queries and managing expectations, being articulate and friendly can make a significant difference.
✨Tip Number 3
Prepare to discuss how you handle customer complaints or issues. Think of specific examples where you've successfully resolved problems, as this will demonstrate your customer-focused approach.
✨Tip Number 4
Research Signode UK Ltd and their products. Understanding their packaging systems and the market they operate in will show your genuine interest in the role and help you stand out as a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer queries', 'order processing', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed, such as managing customer expectations or handling invoice queries.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that highlights your written and oral communication experiences. This could be through previous roles, volunteer work, or relevant coursework.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Signode
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and positively.
✨Familiarise Yourself with D365 and Navision
Since the role involves managing cases through D365 and processing orders in Navision, it’s beneficial to have a basic understanding of these systems. If you have experience with similar software, mention it, and if not, express your willingness to learn quickly.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service scenarios, such as dealing with late deliveries or faulty goods. Think of examples from your past experiences where you successfully resolved customer issues and be ready to share them.
✨Demonstrate Your Positive Attitude
The job description emphasises a positive approach to work. During the interview, convey your enthusiasm for helping customers and maintaining a cheerful disposition, even when faced with challenges. This will show that you align with the company’s values.