At a Glance
- Tasks: Drive success for top clients, ensuring alignment between their goals and our tech solutions.
- Company: Join a leading company in fraud prevention and e-commerce innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on delivering exceptional customer experiences.
- Why this job: Be a trusted advisor and make a real impact on strategic accounts across Europe.
- Qualifications: 5+ years in SaaS roles with strong relationship-building and commercial skills.
The predicted salary is between 70000 - 90000 £ per year.
Requirements
- A foundational background in Business Administration, Business Intelligence (BI), or Product Management, with a transition into a high-impact, relationship-driven commercial role (Account Management, Customer Success).
- First-hand experience running payments, e-commerce or fraud prevention programs at a large European company, understanding the internal pressures and technical hurdles clients face daily.
- Commercially minded, acting as a high-level intermediary to ensure Signifyd’s technical delivery aligns with the merchant's business needs.
- 5+ years of success in senior enterprise SaaS roles or account management managing strategic accounts.
- Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred.
- A deep understanding of the e-commerce, fraud, or payments landscape is essential.
- Proven track record of presenting to and negotiating with CxO-level executives, with the ability to hold a narrative that leads to growth.
- Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
- Strong capability in resource orchestration and planning for a portfolio of engagements, ensuring the operational health of deployed solutions.
What the job involves
- The Strategic Customer Success team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio.
- This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients.
- Team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Product, Implementation, and Risk teams to ensure an exceptional customer experience.
- Results-oriented group focused on delivering significant value and achieving collective and individual targets.
- As a Strategic Customer Success Manager, you will own the success of Signifyd’s most complex and strategic accounts in the EMEA region.
- You are a proactive, revenue-owning partner and a 'trusted advisor'.
- You will report to the Director of Customer Success EMEA and work closely with Signifyd GM EMEA and VP Strategic Customer Success in the US.
- Success in this role requires an expert relationship builder who can align stakeholders at the highest levels—both within the customer's organization and internally at Signifyd—to execute a long-term strategy that delivers specific business outcomes.
- Strategic & Commercial Ownership: Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform.
- Commercial Growth: Operate with a 'sales mindset' to identify and capitalize on expansion, upsell, and cross-sell opportunities.
- Technical Translation: Act as a critical intermediary between the merchant’s business needs and Signifyd’s technical teams, ensuring what we deliver aligns with the client's actual business requirements.
- Consultative Challenge: Proactively keep client teams aligned and provide rigorous, data-backed challenges to their internal assumptions to drive better outcomes.
- Face-to-Face Engagement: Conduct frequent onsite visits to maintain deep, local alignment with key stakeholders.
- Product Influence: Leverage a deep understanding of fraud detection technologies (Machine Learning, device fingerprinting) to translate complex data into actionable insights and influence Signifyd’s product roadmap.
- Outcome Realization: Focus on reducing 'time-to-value' for new initiatives and exceeding mutually agreed-upon success criteria.
Strategic Customer Success Manager employer: Signifyd
At Signifyd, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in our London HQ. Our Strategic Customer Success Managers are empowered to drive meaningful relationships with high-value clients while enjoying robust professional growth opportunities, competitive benefits, and a collaborative environment that values innovation and results. Join us to be part of a team that not only prioritises your success but also champions your career development in the fast-paced e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in e-commerce and fraud prevention. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Signifyd, and express your interest. A well-timed email can put you on their radar before they even post a job.
✨Tip Number 4
Utilise our website! Apply directly through StudySmarter’s platform to streamline your application process. It shows you're serious about the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Strategic Customer Success Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your background in Business Administration, BI, or Product Management. We want to see how your journey has led you to a relationship-driven role, so don’t hold back on those relevant experiences!
Tailor Your Application:Customise your application to reflect the specific requirements of the Strategic Customer Success Manager role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into that picture.
Demonstrate Your Commercial Acumen:We love candidates who can think commercially! Share examples of how you've managed complex sales cycles or achieved revenue targets in your previous roles. This will help us see your potential impact on our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Signifyd
✨Know Your Stuff
Make sure you brush up on your knowledge of e-commerce, fraud prevention, and payments. Understand the technical hurdles clients face and be ready to discuss how your experience aligns with these challenges. This will show that you're not just familiar with the industry but are genuinely invested in helping clients succeed.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships with CxO-level executives. Highlight instances where you've acted as a trusted advisor and how your proactive approach led to successful outcomes. This is crucial for demonstrating your ability to manage high-value accounts effectively.
✨Be Commercially Minded
Think like a salesperson! Be ready to discuss how you've identified upsell or cross-sell opportunities in past roles. Show that you understand the importance of revenue growth and retention, and be prepared to share strategies you've used to achieve these goals.
✨Prepare for Technical Discussions
Since you'll be acting as a bridge between technical teams and clients, be ready to translate complex data into actionable insights. Brush up on relevant technologies like machine learning and device fingerprinting, and think about how you can influence product roadmaps based on client needs.
