At a Glance
- Tasks: Lead and support teams to deliver outstanding services for deaf people.
- Company: SignHealth, a leader in social care for the deaf community.
- Benefits: Generous holiday, pension schemes, paid study leave, and fully funded BSL training.
- Other info: Home-based role with travel; supportive culture encouraging diverse applicants.
- Why this job: Make a real impact in a culturally competent environment while leading innovative social care services.
- Qualifications: Experience in social care, strong leadership skills, and commitment to equality and inclusion.
The predicted salary is between 50000 - 50000 £ per year.
Location: Home-based with occasional travel
Salary: £50,000
Contract type: Fixed Term Contract for 18 months line managing the South Services.
Hours: Full time – 37 hours per week
Report to: Associate Director of Quality Standards
Closing date: 19 June 2026
About the role
At SignHealth, we believe deaf people deserve access to outstanding services delivered in a language and culture they understand. For over 40 years, we’ve been delivering life‑changing services for deaf people. Everything we do is shaped by our values: We Can. We Belong. We Learn. We Appreciate. We Care.
We are now looking for an exceptional Senior Service Manager to help lead the future of our CQC‑regulated Social Care and Supported Living services. This is a senior leadership role with real influence and impact across SignHealth’s social care provision. Working within a collaborative leadership model alongside another Senior Service Manager, you will collectively lead and shape social care services across the organisation, ensuring a consistent, high‑quality, “one team” approach across all regions.
We are recruiting for:
- One 18‑month Fixed Term Contract position managing services across London, Birmingham, and Manchester
- One Permanent position managing two services in Leeds and one service in London
Both Senior Service Managers will work closely together to provide leadership across all social care services. This is a home‑based role with regular travel required to services and occasional out‑of‑hours support where needed.
What You’ll Be Doing
You will:
- Lead and support Service Managers to deliver outstanding, person‑centred services
- Drive operational performance, quality assurance and continuous improvement
- Strengthen safeguarding culture and regulatory compliance across services
- Ensure services are inspection‑ready and aligned with CQC standards
- Support service growth, occupancy management and sustainability
- Analyse KPI and performance data to improve outcomes
- Work collaboratively with leadership teams to shape future service development
- Champion inclusive leadership and positive team culture where people feel they belong, are valued and can thrive
As a Designated Safeguarding Officer, you will also oversee safeguarding practices, incident management and risk escalation processes across your service areas.
What We’re Looking For
We’re seeking an experienced and compassionate leader with:
- Significant experience within social care, healthcare or CQC‑regulated services
- Strong knowledge of safeguarding, governance and quality standards
- Experience leading managers and improving service performance
- Strong operational and financial oversight skills
- Confidence managing complex services across multiple locations
- Excellent communication and stakeholder engagement abilities
- A commitment to equality, inclusion, learning and continuous improvement
You will thrive in a deaf‑led environment and be committed to delivering outstanding, culturally competent services for deaf people. A willingness to learn British Sign Language (BSL) to Level 2 is essential.
Benefits
Being a SignHealth employee you will also receive:
- 25 days holiday per holiday year plus bank holidays (pro‑rata)
- After 3 months auto‑enrolled in the NOW pension scheme at prevailing rates
- After successful completion of probation period (normally 6 months) eligible to join Scottish widows pension employee contributes 5%, employer 6%
- 5 days paid study leave per year (CPD) (pro‑rata)
- Expenses policy which allows payments for items when working away from home
- 2x salary life assurance scheme (death in service)
- Fully funded BSL training
- Generous sick pay policy
- Refer a friend £200 voucher for both the referee and referrer
How to apply
If this sounds like a position you would be interested in, please apply today!
For more information contact: Kathy Boardman Associate Director Quality Standards
We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.
Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance. SignHealth do not hold a sponsorship licence. If you require sponsorship to work in the UK then unfortunately we are unable to consider your application.
What makes us different at SignHealth? Learn more about our organisational culture through understanding our values.
Senior Service Manager in Manchester employer: SignHealth
At SignHealth, we pride ourselves on being an exceptional employer dedicated to providing outstanding services for deaf people. Our home-based Senior Service Manager role offers a collaborative work culture, generous benefits including 25 days of holiday and fully funded BSL training, and significant opportunities for professional growth within a supportive environment that values inclusion and continuous improvement. Join us in making a meaningful impact while enjoying the flexibility and support that comes with working for a leader in social care.
