At a Glance
- Tasks: Lead and support teams to deliver outstanding services for deaf people.
- Company: SignHealth, a leader in deaf care services with over 40 years of experience.
- Benefits: Generous holiday, pension scheme, paid study leave, and fully funded BSL training.
- Other info: Home-based role with travel; inclusive culture welcoming diverse applicants.
- Why this job: Make a real impact in the lives of deaf individuals while leading a passionate team.
- Qualifications: Experience in social care, strong leadership skills, and commitment to equality.
The predicted salary is between 50000 - 50000 £ per year.
Location: Home-based with occasional travel
Salary: £50,000
Contract type: Fixed Term Contract for 18 months line managing the South Services.
Hours: Full time – 37 hours per week
Report to: Associate Director of Quality Standards
Closing date: 19 June 2026
About the role
At SignHealth, we believe deaf people deserve access to outstanding services delivered in a language and culture they understand. For over 40 years, we’ve been delivering life‑changing services for deaf people. Everything we do is shaped by our values: We Can. We Belong. We Learn. We Appreciate. We Care.
We are now looking for an exceptional Senior Service Manager to help lead the future of our CQC‑regulated Social Care and Supported Living services. This is a senior leadership role with real influence and impact across SignHealth’s social care provision. Working within a collaborative leadership model alongside another Senior Service Manager, you will collectively lead and shape social care services across the organisation, ensuring a consistent, high‑quality, “one team” approach across all regions.
We are recruiting for:
- One 18‑month Fixed Term Contract position managing services across London, Birmingham, and Manchester
- One Permanent position managing two services in Leeds and one service in London
Both Senior Service Managers will work closely together to provide leadership across all social care services. This is a home‑based role with regular travel required to services and occasional out‑of‑hours support where needed.
What You’ll Be Doing
You will:
- Lead and support Service Managers to deliver outstanding, person‑centred services
- Drive operational performance, quality assurance and continuous improvement
- Strengthen safeguarding culture and regulatory compliance across services
- Ensure services are inspection‑ready and aligned with CQC standards
- Support service growth, occupancy management and sustainability
- Analyse KPI and performance data to improve outcomes
- Work collaboratively with leadership teams to shape future service development
- Champion inclusive leadership and positive team culture where people feel they belong, are valued and can thrive
As a Designated Safeguarding Officer, you will also oversee safeguarding practices, incident management and risk escalation processes across your service areas.
What We’re Looking For
We’re seeking an experienced and compassionate leader with:
- Significant experience within social care, healthcare or CQC‑regulated services
- Strong knowledge of safeguarding, governance and quality standards
- Experience leading managers and improving service performance
- Strong operational and financial oversight skills
- Confidence managing complex services across multiple locations
- Excellent communication and stakeholder engagement abilities
- A commitment to equality, inclusion, learning and continuous improvement
You will thrive in a deaf‑led environment and be committed to delivering outstanding, culturally competent services for deaf people. A willingness to learn British Sign Language (BSL) to Level 2 is essential.
Benefits
Being a SignHealth employee you will also receive:
- 25 days holiday per holiday year plus bank holidays (pro‑rata)
- After 3 months auto‑enrolled in the NOW pension scheme at prevailing rates
- After successful completion of probation period (normally 6 months) eligible to join Scottish widows pension employee contributes 5%, employer 6%
- 5 days paid study leave per year (CPD) (pro‑rata)
- Expenses policy which allows payments for items when working away from home
- 2x salary life assurance scheme (death in service)
- Fully funded BSL training
- Generous sick pay policy
- Refer a friend £200 voucher for both the referee and referrer
How to apply
If this sounds like a position you would be interested in, please apply today! For more information contact: Kathy Boardman Associate Director Quality Standards kboardman@signhealth.org.uk
We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process. Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance. SignHealth do not hold a sponsorship licence. If you require sponsorship to work in the UK then unfortunately we are unable to consider your application.
What makes us different at SignHealth? Learn more about our organisational culture through understanding our values.
Senior Service Manager in Birmingham employer: SignHealth
At SignHealth, we pride ourselves on being an exceptional employer dedicated to delivering outstanding services for deaf people. Our home-based Senior Service Manager role offers a collaborative work culture, generous benefits including 25 days of holiday and fully funded BSL training, and significant opportunities for professional growth in a supportive environment that values inclusion and continuous improvement. Join us in making a meaningful impact while thriving in a deaf-led organisation that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at SignHealth.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from SignHealth!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like SignHealth, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at SignHealth or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Service Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to SignHealth:Before hitting send, make sure to tailor your application specifically to SignHealth! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at SignHealth
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
