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- Tasks: Lead and develop a team of instructors to deliver impactful training programmes.
- Company: Stable, well-established organisation with strong technical credibility.
- Benefits: Opportunity for career growth and visibility across the business.
- Other info: Work in a fast-paced, engineering-led environment with a focus on continuous improvement.
- Why this job: Shape a critical training function and blend strategy with hands-on leadership.
- Qualifications: Experience in leading training teams and managing operational performance.
The predicted salary is between 50000 - 65000 £ per year.
An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities- Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
- Oversee the full training lifecycle – design, delivery, certification and evaluation
- Manage training schedules, resources, and course planning to meet business demand
- Implement and track KPIs, processes and performance measures
- Drive continuous improvement across training programmes and methodologies
- Manage stakeholder relationships, including internal teams and external customers
- Oversee resource planning, succession planning and recruitment activity
- Ensure compliance with health & safety and operational standards
- Contribute to commercial training proposals and customer feedback loops
- Proven experience leading a training team, function or operation
- Strong background in planning, scheduling and delivering structured training programmes
- Experience managing processes, KPIs and operational performance
- Confident people leader with experience across coaching, development and performance management
- Comfortable working in a technical or engineering led environment (highly advantageous)
- Commercial awareness with the ability to balance customer needs and business priorities
- Opportunity to shape and lead a critical customer facing training function
- Blend of strategy and hands-on leadership
- High-impact role with visibility across the business
- Stable, well established organisation with strong technical credibility
Customer Training Manager (m/w/d) in London employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager (m/w/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer training management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed teams or improved training programmes. This will demonstrate your hands-on approach and strategic mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Training Manager (m/w/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Manager role. Highlight your leadership experience, especially in training and development, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about training and how your background aligns with our needs. Be specific about your achievements in managing training programmes and leading teams.
Showcase Your Technical Skills: Since this role is in a technical environment, don’t forget to mention any relevant technical skills or experiences. We want to see how you can bridge the gap between technical knowledge and effective training.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Signet Resources
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they apply to both technical and non-technical audiences. Be ready to discuss specific examples of how you've designed and delivered training programmes in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a technical environment. Highlight your coaching techniques and how you've developed instructors or team members to improve their performance.
✨Understand the Business Needs
Familiarise yourself with the company’s goals and how the training function aligns with them. Be prepared to discuss how you would balance customer needs with business priorities, and share any relevant commercial training proposals you've worked on.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you’ve had to manage training schedules, resources, or KPIs under pressure, and be ready to explain your thought process.