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- Tasks: Lead and develop a team of instructors to deliver impactful training programmes.
- Company: Stable, well-established organisation with strong technical credibility.
- Benefits: Opportunity for career growth and visibility across the business.
- Other info: Work in a fast-paced, engineering-led environment with a focus on continuous improvement.
- Why this job: Shape a critical training function while blending strategy with hands-on leadership.
- Qualifications: Experience in leading training teams and managing operational performance.
The predicted salary is between 50000 - 65000 £ per year.
An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities
- Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
- Oversee the full training lifecycle – design, delivery, certification and evaluation
- Manage training schedules, resources, and course planning to meet business demand
- Implement and track KPIs, processes and performance measures
- Drive continuous improvement across training programmes and methodologies
- Manage stakeholder relationships, including internal teams and external customers
- Oversee resource planning, succession planning and recruitment activity
- Ensure compliance with health & safety and operational standards
- Contribute to commercial training proposals and customer feedback loops
What they’re looking for
- Proven experience leading a training team, function or operation
- Strong background in planning, scheduling and delivering structured training programmes
- Experience managing processes, KPIs and operational performance
- Confident people leader with experience across coaching, development and performance management
- Comfortable working in a technical or engineering led environment (highly advantageous)
- Commercial awareness with the ability to balance customer needs and business priorities
Why consider this role?
- Opportunity to shape and lead a critical customer facing training function
- Blend of strategy and hands-on leadership
- High-impact role with visibility across the business
- Stable, well established organisation with strong technical credibility
Customer Training Manager in London employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in training or technical roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to training management and leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific training programmes you've designed or led, and how you’ve improved team performance. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Training Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Manager role. Highlight your leadership experience, especially in training and development, and don’t forget to mention any technical background you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and how your experience aligns with our needs. Be sure to mention specific examples of how you've led teams or improved training programmes.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in training effectiveness or team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Signet Resources
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and can discuss how you've implemented them in the past. Be ready to share specific examples of how you’ve designed and delivered training programmes that have led to measurable improvements.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a technical environment. Highlight your coaching and development strategies, and be ready to discuss how you’ve managed performance and fostered a positive team culture.
✨Understand the Business Needs
Research the company’s goals and challenges, particularly in relation to customer training. Be prepared to discuss how you can align training initiatives with business priorities and demonstrate commercial awareness during the interview.
✨Prepare for Stakeholder Engagement
Think about how you’ve successfully managed relationships with both internal teams and external customers. Be ready to provide examples of how you’ve gathered feedback and adapted training programmes based on stakeholder input.