Interim - European P2P Operational Delivery Lead

The P2P Operational Delivery Lead has a key role managing the delivery of various projects and initiatives that support the P2P operational roadmap. This role will play a key part in identifying and delivering opportunities for operational efficiencies, simplification and automation within the end-to-end P2P operating model, working closely with internal and external stakeholders across the organisation to identify cross-tower operational dependencies and deliver initiatives within the P2P portfolio., Operational Improvement – Project Delivery

• Responsible for preparation of P2P project delivery charter and framework. Identify roles and responsibilities, milestones and delivery timelines to allow prioritisation and efficient delivery of all initiatives within the P2P project framework.

• Work closely with both internal and external stakeholders (inc but not limited to operational teams, Project teams, shared services) to ensure project dependencies and complexities are understood.

Improvement Initiatives

• Responsible for Identifying and delivering opportunities for operational efficiencies and automation within the E2E P2P operating model.

Change Management

• Responsible for ensuring all change/transformation activities related to P2P projects are understood by the end users.

• Ensure P2P operational teams have received the required documentation and training materials to move projects into business as usual.

• Act as a first escalation point during hypercare and operational handover to end users.

Training and Documentation

• Responsible for P2P process documentation and training, including version and GCP Controls.

• Responsible for the delivery of SOPs. Assessments and change recommendations in line with operational change initiatives.

Risk Management and Compliance

• Responsible for the preparation and delivery of all reporting related to Policies, SOX, Governance and Controls

• Responsible for delivery / handover of SOX controls to P2P Process Owner ensuring zero SOX deficiencies.

• Maintain a high level of risk management and compliance in all projects.

Stakeholder Communication and Relationship Management

• Operate within a matrix organisation, working closely with the Sourcing teams, FPC Teams, Finance teams, legal, audit teams and the wider stakeholder community.

• Responsible for communications to relevant audiences, ensuring communication is clear, timely and the style appropriate to the receiving audience.

• P2P process knowledge – be able to demonstrate excellent operational knowledge of all P2P operations and systems.

• Personal motivation – ability to work on your own initiative. Demonstrate passion, enthusiasm and commitment whilst working independently to transform ideas into actions.

• Change management – ability to motivate remote teams to help drive change. Understand what changes need to be made and how to drive them at every level to senior management.

• Communication – show ability in regard to relentless and effective communication in driving the business case to stakeholders and sell changes at both the senior and operational level. Excellent communication & networking skills, quickly able to establish credibility with project leaders, customers and other stakeholders.

• Influencing – position yourself to have influence and trusted input into P2P operational initiatives.

• Experience of working in a Head Office, multi-cultural environment preferably in Europe.

• Demonstrated organisational skills, critical thinking and problem-solving skills.

• Audit, risk management and compliance experience.

• Ability and willingness to travel.

Desirable

• Management and prioritisation – Ability to clearly understand amount and materiality of operational and non operational tasks, and prioritise in order to achieve. Ability to set SMART objectives. Ability to demonstrate methodical and systematic workload management.

• Business Acumen – having the ability to convince people why process change is necessary and what the impact will be in the business. Experience of working with key stakeholder in designing the process change.

• International business management skills – having the ability to work over cross border environments and the ability to adapt to and communicate in differing cultures to achieve standardised business solutions.

• P2P Systems – Experience with COUPA, Concur and SAP.