Customer Support Coordinator

Are you an immediately available Customer Support Coordinator seeking a fast-paced opportunity?

We are seeking a coordinator who will be responsible for delivering efficient administrative support to both the Customer Team and customers. This role is essential in providing a seamless customer experience while ensuring compliance with all regulatory requirements.

Key responsibilities include working complex cases, managing voluntary and hostile vehicle collections, deceased estates and vulnerable cases.

This role is subject to satisfactory references to include a DBS Check and Financial Check.

Duties

• Manage written correspondence including in box management.
• Banking and invoice management.
• Assisting with amendments to customer accounts.
• Produce management reports for the team.
• Customer focused – ability to build rapport

Knowledge of FCA regulations desirable

The successful candidate will have proven organisational skills, with the ability to prioritise, multitask and meet deadlines which can come with an element of working under pressure.

Experience required in analysing and reporting data. The role is within IR35 and the annual salary equivalent is £31k (£17.14ph).

Excellent working environment, free parking and early finish on a Friday!