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- Tasks: Support customers by managing inquiries and resolving concerns with a focus on satisfaction.
- Company: Join a fast-growing global business known for its customer-focused culture.
- Benefits: Enjoy a hybrid work model, competitive pay, and a 1pm finish on Fridays!
- Why this job: Be part of a dynamic team and gain valuable experience in a thriving environment.
- Qualifications: Understanding of FCA regulations and experience in handling customer complaints required.
- Other info: This role is inside IR35 with an hourly rate of £17.12.
The predicted salary is between 30000 - 35000 £ per year.
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced, global environment?
Join a dynamic team as a Customer Relations Coordinator at ever growing global business and become an integral part of the team!
As a Customer Relations Coordinator, you will play a pivotal role in ensuring that our customers receive outstanding support and assistance. You will serve as the point of contact for our customers, managing their inquiries, resolving concerns, and exceeding their expectations.
Candidate requirements:
– Understanding of FCA regulations, and experienced in escalating complaints, investigations and written responses
Responsibilities:
- Respond promptly and professionally to customer inquiries.
- Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
- Provide product information, guidance, and assistance to customers, ensuring they understand the value and benefits of our offerings.
- Maintain accurate and up-to-date customer records, ensuring the CRM system is utilized effectively.
You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as well as being part of a global business with a strong reputation and a customer-focused culture.
Based in Bracknell, 3 days in the office- 2 days WFH
35 hour week & 1pm finish on Fridays!
The role is inside IR35 – the hourly rate is £17.12ph which is equivalent to annual salary of £31,158.
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Customer Relations Coordinator-Immediate Start! employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator-Immediate Start!
✨Tip Number 1
Familiarise yourself with FCA regulations and customer service best practices. This knowledge will not only help you in the role but also demonstrate your commitment to understanding the industry during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and inquiries. Role-playing scenarios with friends or family can help you articulate your responses clearly and confidently.
✨Tip Number 3
Research StudySmarter and our customer-focused culture. Understanding our values and how we operate will allow you to align your answers with what we’re looking for in a candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Relations Coordinator-Immediate Start!
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Relations Coordinator position. Tailor your application to highlight your relevant experience in customer service and complaint resolution.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed customer inquiries or complaints. Mention specific examples of how you resolved issues and improved customer satisfaction, especially in a fast-paced environment.
Showcase Your Skills: Make sure to include skills that are relevant to the role, such as communication, problem-solving, and familiarity with FCA regulations. Use bullet points to make these skills stand out in your CV.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for delivering exceptional customer experiences. Explain why you want to work for this global business and how you can contribute to their customer-focused culture.
How to prepare for a job interview at Signet Resources
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will demonstrate your commitment to customer satisfaction.
✨Understand FCA Regulations
Since the role requires an understanding of FCA regulations, brush up on these before the interview. Be prepared to discuss how you have handled complaints and escalations in the past, showcasing your knowledge and experience in this area.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you effectively resolved customer concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to achieve first-call resolution and exceed customer expectations.
✨Familiarise Yourself with the Company
Research the company’s values, products, and customer service approach. Being knowledgeable about their offerings will allow you to provide informed responses during the interview and show that you are genuinely interested in being part of their team.
