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For Companies At a Glance
- Tasks: Assist customers with financial queries and provide empathetic support.
- Company: Leading financial services provider in the UK.
- Benefits: Hybrid work model, competitive hourly rate, and supportive team environment.
- Why this job: Make a difference in people's financial lives while gaining valuable experience.
- Qualifications: Strong customer service skills and ability to handle sensitive situations.
- Other info: 6-month contract with potential for future opportunities.
The predicted salary is between 13 - 22 £ per hour.
A prominent financial services provider in the UK is seeking a Customer Coordinator for a 6-month contract position. This role emphasizes customer service skills as it deals with sensitive financial situations, requiring empathy and compassion.
The ideal candidate will manage inbound and outbound calls, respond to customer communications, and maintain accurate records.
The role offers a hybrid working model, combining office and remote work, with an hourly rate of £17.14 for a 35-hour workweek.
Customer Care Specialist - Financial Services (Hybrid, 6mo) employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Financial Services (Hybrid, 6mo)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they handle customer care can give you a leg up. We want to see that you’re genuinely interested in helping customers with their financial needs.
✨Tip Number 2
Practice your communication skills! Since this role involves managing calls and responding to customer queries, being clear and empathetic is key. We suggest doing mock calls with friends or family to get comfortable.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of examples where you’ve successfully handled difficult situations. We love candidates who can think on their feet and provide solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer care.
We think you need these skills to ace Customer Care Specialist - Financial Services (Hybrid, 6mo)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled sensitive situations before, so share specific examples that showcase your empathy and compassion.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since this role involves managing customer communications. Avoid jargon and make your skills shine!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention how your skills align with the responsibilities of the Customer Care Specialist role, especially around managing calls and maintaining records.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Signet Resources
✨Show Your Empathy
In a role that deals with sensitive financial situations, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you successfully handled customer concerns with compassion and understanding.
✨Know the Company
Research the financial services provider thoroughly. Understand their values, mission, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. It reflects your customer service skills and ability to engage with clients.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses that highlight your problem-solving skills and how you would handle difficult situations. This will showcase your readiness for the job.
