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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while boosting parts sales across dealerships.
- Company: Join a leading motorcycle brand focused on growth and innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact in the motorcycle industry and build strong dealer relationships.
- Qualifications: Experience in aftersales and strong analytical skills required.
- Other info: Dynamic role with opportunities for career advancement in a thriving environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
Reporting to the Motorcycle Retention Section Manager, the After Sales Area Manager is a field-based role responsible for achieving customer satisfaction, customer retention, and parts sales objectives. The role works closely with dealerships to implement aftersales best practices that support business growth and increased profitability across the dealer network. A strong understanding of dealer performance and opportunities is essential in developing clear action plans that meet customer needs and deliver business objectives. The role holder is accountable for delivering all defined aftersales targets through effective implementation of operational programs and standards, including parts, customer satisfaction, and retention products.
Key Responsibilities
- Act as the primary aftersales interface between the business and dealerships, building strong, supportive relationships to drive commercial performance.
- Agree targets and action plans with dealers, monitor progress, and provide guidance to ensure achievement of regional objectives.
- Identify and address training needs, directly or through internal development teams, to enhance commercial performance and support brand standards.
- Collaborate with internal teams to assess potential dealer candidates, offering aftersales expertise to maximise performance and reduce network risk.
- Analyse performance across parts, retention products, electronic vehicle health checks (eVHC), and periodic maintenance (PM) visits, implementing corrective measures as needed.
- Oversee the rollout and adoption of eVHC within selected dealerships to maximise upsell opportunities and promote best practice.
- Agree and implement measurable improvement plans with senior dealership management using Total Quality Management (TQM) processes.
- Manage the full lifecycle of Aftersales Development Programmes from initiation to completion.
- Ensure full dealer adherence to all aftersales franchise standards and business terms.
Required
- Experience in aftersales, preferably within motorcycles or automotive.
- Experience in a dealer service or workshop environment.
- High commercial awareness with the ability to support hands-on business activities.
- Ability to forecast, manage, and drive performance against targets.
- Strong analytical skills with the ability to interpret dealer KPIs.
- A valid driving licence for travel within the territory and the wider UK.
Desirable
- Experience with Dealer Management Systems.
- Previous experience in an Area Management role.
The successful candidate must reside in the Midlands or South Manchester/Chester area due to the size of the geographical area.
After Sales Area Manager employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Area Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join forums, and don’t be shy about reaching out to current After Sales Area Managers on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, share your insights on dealer performance and aftersales best practices. This will demonstrate your knowledge and passion for the role.
✨Tip Number 3
Prepare for those interviews! Research the company’s aftersales strategies and think about how you can contribute to their goals. Bring along examples of how you've driven customer satisfaction and retention in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can help us achieve our aftersales objectives. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace After Sales Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the After Sales Area Manager role. Highlight your experience in aftersales and dealer management, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences that align with the key responsibilities, like managing dealer relationships or implementing improvement plans.
Show Off Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've used data to drive decisions in previous roles. Whether it’s interpreting KPIs or analysing performance metrics, we want to see your analytical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Signet Resources
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes, especially in the motorcycle or automotive sector. Understand the key performance indicators (KPIs) that dealerships focus on and be ready to discuss how you've successfully driven performance in the past.
✨Showcase Your Relationship Skills
Since this role involves building strong relationships with dealerships, prepare examples of how you've successfully managed dealer relationships before. Think about specific instances where your support led to improved commercial performance or customer satisfaction.
✨Be Data-Driven
Demonstrate your analytical skills by discussing how you've used data to identify opportunities for improvement. Be ready to explain how you've implemented corrective measures based on performance analysis in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them, particularly around dealer training needs and adherence to aftersales standards.
