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- Tasks: Resolve complex customer cases and ensure outstanding support.
- Company: Global business with a strong reputation for customer focus.
- Benefits: Competitive salary, flexible work options, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Empathy, problem-solving skills, and experience in customer service.
- Other info: Enjoy a dynamic workplace with opportunities for advancement and a 1pm finish on Fridays!
The predicted salary is between 35000 - 42000 £ per year.
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced, global environment?
Your role will be resolving complex cases which could involve the legal department , factory investigations and complex technical diagnosis.
You will play a pivotal role in ensuring that all the customers receive outstanding support and assistance. This is a non-inbound role, focusing on resolving the cases in the best way within the agreed SLA\’S. You will be responsible for managing and resolving difficult situations once escalated from the Level 2 team. Key skills are showing empathy and understanding of the customer situation, identifying solutions that maintain the customer confidence.
Responsibilities:
- Resolving Level 3 complaints in a timely and positive way.
- Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
- Communicate with dissatisfied customers and clearly set expectations with promises in re-contacting.
- Maintain accurate and up-to-date customer records, ensuring the CRM system is utilised effectively.
You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as well as being part of a global business with a strong reputation and a customer-focused culture.
Based in Bracknell, 3 days in the office- 2 days WFH
35 hour week & 1pm finish on Fridays!
The role is inside IR35 – the day rate is £120-£135 per day depending on experience – £35k annual salary equivalent.
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Customer Operations employer: Signet Recruitment & Retention
Contact Detail:
Signet Recruitment & Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with complex cases, think of examples from your past where you've resolved tricky situations. This will help you demonstrate your ability to handle customer complaints effectively.
✨Tip Number 3
Be ready to showcase your empathy! During interviews, share stories that highlight your understanding of customer needs and how you’ve gone the extra mile to ensure their satisfaction. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Operations
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering exceptional customer experiences in your application. We want to see how you thrive in fast-paced environments and how you can bring that energy to our team!
Be Specific About Your Skills: When detailing your experience, focus on the key skills mentioned in the job description, like empathy and problem-solving. We love seeing real examples of how you've resolved complex situations in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and requirements of the Customer Operations role. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Signet Recruitment & Retention
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of the Customer Operations role. Understand how to resolve Level 3 complaints and what it means to maintain customer confidence. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Empathy Skills
Prepare examples that highlight your ability to empathise with customers. Think about times when you've successfully handled difficult situations or complaints, and be ready to share these stories to show how you can connect with customers on a personal level.
✨Master the Art of Communication
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with dissatisfied customers, it's crucial to convey your messages effectively. Consider role-playing with a friend to refine your communication skills before the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential complex cases you might encounter in the role and how you would approach resolving them. This will show your proactive mindset and readiness for the challenges ahead.