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- Tasks: Lead and develop a team of instructors to deliver impactful training programmes.
- Company: Stable, well-established organisation with strong technical credibility.
- Benefits: Competitive salary, career growth, and the chance to shape training strategies.
- Other info: Dynamic environment with opportunities for continuous improvement and stakeholder engagement.
- Why this job: Make a real impact in a high-visibility role that blends strategy and hands-on leadership.
- Qualifications: Experience in leading training teams and delivering structured programmes.
The predicted salary is between 50000 - 65000 £ per year.
An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities- Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
- Oversee the full training lifecycle – design, delivery, certification and evaluation
- Manage training schedules, resources, and course planning to meet business demand
- Implement and track KPIs, processes and performance measures
- Drive continuous improvement across training programmes and methodologies
- Manage stakeholder relationships, including internal teams and external customers
- Oversee resource planning, succession planning and recruitment activity
- Ensure compliance with health & safety and operational standards
- Contribute to commercial training proposals and customer feedback loops
- Proven experience leading a training team, function or operation
- Strong background in planning, scheduling and delivering structured training programmes
- Experience managing processes, KPIs and operational performance
- Confident people leader with experience across coaching, development and performance management
- Comfortable working in a technical or engineering-led environment (highly advantageous)
- Commercial awareness with the ability to balance customer needs and business priorities
- Opportunity to shape and lead a critical customer-facing training function
- Blend of strategy and hands-on leadership
- High-impact role with visibility across the business
- Stable, well established organisation with strong technical credibility
Customer Training Manager in Reading employer: Signet Recruitment and Retention
Contact Detail:
Signet Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Training Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its training programmes. Show us that you understand their needs and how your experience aligns with their goals. Tailor your responses to highlight your leadership and operational skills.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire, including us at StudySmarter. Express your interest in potential roles and share how you can contribute to their training function.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you top of mind. Remind them why you’re the perfect fit for leading their customer training initiatives!
We think you need these skills to ace Customer Training Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Manager role. Highlight your leadership experience, especially in training and development, and don’t forget to mention any technical background you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and how your experience aligns with our needs. Be sure to mention specific examples of how you've led teams or improved training programmes.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in training effectiveness or team performance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Signet Recruitment and Retention
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they apply to both technical and non-technical audiences. Be ready to discuss specific examples of how you've designed and delivered training programmes in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a technical environment. Highlight your coaching techniques and how you’ve developed instructors or team members to improve their performance.
✨Understand the Business Needs
Familiarise yourself with the company’s goals and how the training function aligns with them. Be prepared to discuss how you would balance customer needs with business priorities, showcasing your commercial awareness.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to training delivery or team management. Think through potential challenges you might face in this role and how you would address them effectively.