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- Tasks: Lead and develop a team of instructors to deliver impactful training programmes.
- Company: Stable, well-established organisation with strong technical credibility.
- Benefits: Opportunity for career growth and visibility across the business.
- Other info: Blend of strategy and hands-on leadership in a technical setting.
- Why this job: Shape a critical training function and make a real difference in a dynamic environment.
- Qualifications: Experience in leading training teams and delivering structured programmes.
The predicted salary is between 50000 - 65000 £ per year.
An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
The role
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities
- Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
- Oversee the full training lifecycle – design, delivery, certification and evaluation
- Manage training schedules, resources, and course planning to meet business demand
- Implement and track KPIs, processes and performance measures
- Drive continuous improvement across training programmes and methodologies
- Manage stakeholder relationships, including internal teams and external customers
- Oversee resource planning, succession planning and recruitment activity
- Ensure compliance with health & safety and operational standards
- Contribute to commercial training proposals and customer feedback loops
What they’re looking for
- Proven experience leading a training team, function or operation
- Strong background in planning, scheduling and delivering structured training programmes
- Experience managing processes, KPIs and operational performance
- Confident people leader with experience across coaching, development and performance management
- Comfortable working in a technical or engineering-led environment (highly advantageous)
- Commercial awareness with the ability to balance customer needs and business priorities
Why consider this role?
- Opportunity to shape and lead a critical customer-facing training function
- Blend of strategy and hands-on leadership
- High-impact role with visibility across the business
- Stable, well established organisation with strong technical credibility
Customer Training Manager in Crawley employer: Signet Recruitment and Retention
Contact Detail:
Signet Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Training Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its training programmes. Be ready to discuss how your experience aligns with their needs, especially in managing training teams and improving operational performance. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check out our website regularly for openings and consider reaching out directly to hiring managers. A friendly email expressing your interest can go a long way in making you stand out.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you fresh in the interviewer's mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their training function.
We think you need these skills to ace Customer Training Manager in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Training Manager. Highlight your experience in leading training teams and managing operational performance, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've successfully led teams in the past. Share specific examples of how you've coached and developed instructors, and how you’ve driven continuous improvement in training programmes.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out, and ensure your passion for training and development shines through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Signet Recruitment and Retention
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they apply to both technical and non-technical audiences. Be ready to discuss specific examples of how you've designed and delivered training programmes in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a technical environment. Highlight your coaching and development strategies, and be ready to share success stories that demonstrate your ability to inspire and manage a team effectively.
✨Understand the Business Needs
Familiarise yourself with the company’s products and services, as well as their customer base. This will help you articulate how your training initiatives can align with business goals and enhance customer satisfaction.
✨Prepare for KPI Discussions
Be ready to discuss how you’ve implemented and tracked KPIs in previous roles. Think of specific metrics you’ve used to measure training effectiveness and how you’ve driven continuous improvement based on those insights.