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- Tasks: Lead and manage cleaning services, ensuring high standards and financial performance.
- Company: Dynamic company focused on delivering exceptional service across various locations.
- Benefits: Company car or allowance, 28 days holiday, flexible working options.
- Why this job: Take ownership and drive change while managing a dedicated team.
- Qualifications: Experience in contract management and leading mobile cleaning teams.
- Other info: Opportunity for growth and to make a real impact in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Contract Manager with experience overseeing and managing cleaning services, concierge, security and window cleaning and seeking a new challenge? We are seeking a Contract Manager who is capable of delivering excellent service delivery with solid financial performance!
Location: Across both mobile teams and large static sites - Barnet, NW10, Hackney, Brent & South London
Benefits: Electric company car / car allowance / company van + fuel card, 28 days holiday + bank holidays, flexible working (1 day WFH, 2–3 days in field, monthly office visits)
Why This Role Matters: We are looking for a proactive Contract Manager who takes ownership, raises standards, and brings fresh ideas - not someone who simply maintains the status quo. You will lead an Assistant Contract Manager, 2 x Mobile Supervisors and 3 x Static Supervisors. Your role will involve managing the high-value locations, controlling service delivery through strong systems and keeping the customer confident in our client's ability to deliver the basics consistently.
Responsibilities:
- Lead with impact
- Build a culture of pride, fairness and accountability.
- Support and coach mobile teams to raise performance.
- Maintain regular on-site presence to build trust and ensure high standards.
- Run the contract like your own business unit: Manage budgets, resources and organic growth.
- Oversee subcontractor delivery, including quality checks and evidence validation.
- Conduct monthly KPI meetings with senior customer teams.
- Drive process improvements and train teams on systems.
- Build strong customer relationships.
- Visit sites regularly and ensure customers feel valued.
- Strengthen confidence in service delivery, especially ahead of renewals.
- Grow the contract.
- Spot opportunities for upselling (e.g., specialist cleans).
- Encourage teams to log opportunities via the company's operating system.
What We’re Looking For:
A confident, forward-thinking Contract Manager who is excited by change and motivated to elevate the accounts they manage. Deliver enhanced services and introducing additional bundled services and strong P & L management. Experience managing mobile cleaning teams and delivering high standards.
If you have the required experience then we encourage you to apply today!
Contract Manager employer: Signet Recruitment and Retention
Contact Detail:
Signet Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Contract Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile showcases your experience in managing cleaning services and leading teams. Engage with relevant content and connect with hiring managers or recruiters in your field.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how you can elevate their service delivery and manage budgets effectively. Show them you’re not just about maintaining the status quo!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your experience in managing cleaning services, security, and any relevant financial performance metrics to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how you can bring fresh ideas to our team. Don’t forget to mention your leadership style and how you build strong customer relationships.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage budgets and improve service delivery. Numbers speak volumes, so include any KPIs or success stories that highlight your impact!
Apply Through Our Website: We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Signet Recruitment and Retention
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contract management, especially in cleaning services, concierge, and security. Brush up on your knowledge about service delivery standards and financial performance metrics, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing budgets. Think about times when you’ve successfully coached others or improved performance, as this aligns perfectly with what they’re looking for in a proactive Contract Manager.
✨Demonstrate Your Customer Focus
Be ready to discuss how you build strong relationships with clients and ensure they feel valued. Share specific instances where you’ve strengthened customer confidence in service delivery, especially ahead of contract renewals.
✨Think Process Improvement
Come equipped with ideas on how you can drive process improvements within the role. They want someone who brings fresh ideas, so think about innovative ways to enhance service delivery and upsell opportunities that could benefit the company.