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- Tasks: Lead and develop a team of instructors to deliver impactful training programmes.
- Company: Stable, well-established organisation with strong technical credibility.
- Benefits: Opportunity for career growth and visibility across the business.
- Other info: Blend of strategy and hands-on leadership in a technical setting.
- Why this job: Shape a critical training function and make a real difference in a dynamic environment.
- Qualifications: Experience in leading training teams and delivering structured programmes.
The predicted salary is between 50000 - 65000 £ per year.
An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment. This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers. This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities
- Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
- Oversee the full training lifecycle – design, delivery, certification and evaluation
- Manage training schedules, resources, and course planning to meet business demand
- Implement and track KPIs, processes and performance measures
- Drive continuous improvement across training programmes and methodologies
- Manage stakeholder relationships, including internal teams and external customers
- Oversee resource planning, succession planning and recruitment activity
- Ensure compliance with health & safety and operational standards
- Contribute to commercial training proposals and customer feedback loops
What they’re looking for
- Proven experience leading a training team, function or operation
- Strong background in planning, scheduling and delivering structured training programmes
- Experience managing processes, KPIs and operational performance
- Confident people leader with experience across coaching, development and performance management
- Comfortable working in a technical or engineering-led environment (highly advantageous)
- Commercial awareness with the ability to balance customer needs and business priorities
Why consider this role?
- Opportunity to shape and lead a critical customer-facing training function
- Blend of strategy and hands-on leadership
- High-impact role with visibility across the business
- Stable, well established organisation with strong technical credibility
Customer Training Manager in Basingstoke employer: Signet Recruitment and Retention
Contact Detail:
Signet Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Training Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its training programmes. Show us that you understand their needs and can bring value to their team. Tailor your examples to highlight your experience in leading training functions and managing KPIs.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that excite you, and make sure to customise your approach for each application to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Reiterate your enthusiasm for the role and remind them why you’re the perfect fit for leading their customer training function.
We think you need these skills to ace Customer Training Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Manager role. Highlight your leadership experience, especially in training and development, and don’t forget to mention any technical background you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and how your experience aligns with our needs. Be sure to mention specific examples of your past successes in leading training teams.
Showcase Your Technical Skills: Since this role is in a technical environment, make sure to highlight any relevant technical skills or experiences. Whether it's managing training programmes or working with engineering teams, let us know how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Signet Recruitment and Retention
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they apply to both technical and non-technical audiences. Be ready to discuss specific examples of how you've designed and delivered training programmes in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a technical environment. Highlight your coaching techniques and how you've developed instructors or team members to improve their performance.
✨Understand the Business Needs
Familiarise yourself with the company’s products and services, as well as their customer base. This will help you demonstrate your commercial awareness and how you can balance customer needs with business priorities during the interview.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to training delivery or team management. Think through potential challenges you might face in this role and how you would address them, showcasing your strategic thinking and operational planning skills.