At a Glance
- Tasks: Lead the digital trading strategy for H. Samuel, driving online growth and customer engagement.
- Company: Join Signet Jewelers, a leader in the jewellery retail industry.
- Benefits: Enjoy competitive salary, generous discounts, and career progression opportunities.
- Other info: Hybrid role with a dynamic team and a commitment to diversity.
- Why this job: Shape the online experience for customers celebrating life's special moments.
- Qualifications: Proven ecommerce leadership experience and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, Watford.
About the Role
At H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth.
As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy. This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H. Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments.
Key responsibilities include:
- Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets.
- Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth.
- Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online.
- Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making.
- Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation.
- Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance.
- Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes.
- Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions.
- Leading, coaching and developing a high-performing Digital Trading team.
What success looks like in this role:
- Delivering sustainable growth in revenue and profitability.
- Improving conversion, customer engagement and overall trading performance.
- Creating seamless and compelling customer journeys that inspire customers to shop with confidence.
- Building strong cross-functional relationships and influencing key business decisions.
- Developing a highly engaged and capable trading team.
About You
The successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results.
Skills and experience you will bring include:
- Significant experience in ecommerce trading, digital commerce or online retail leadership.
- A strong track record of delivering revenue growth and commercial performance through digital channels.
- Excellent commercial acumen and analytical capability.
- Experience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance.
- Expertise in customer journey optimisation, testing and conversion improvement.
- Strong stakeholder management skills and the ability to influence at all levels.
- Experience leading and developing high-performing teams.
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
- Competitive salary.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years' service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Digital Trading Manager in London employer: Signet Jewelers
At Signet Jewelers, we pride ourselves on fostering a vibrant work culture that prioritises customer satisfaction and employee development. As a Store Manager in our Westgate, Oxford location, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive team environment that encourages innovation and excellence in service. Join us to not only lead a passionate sales team but also to grow your career in a company that values your contributions and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Trading Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Signet Jewelers are looking for when hiring for a Digital Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Signet Jewelers for the Digital Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Signet Jewelers as a Digital Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Signet Jewelers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Trading Manager.
We think you need these skills to ace Digital Trading Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Signet Jewelers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Signet Jewelers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Signet Jewelers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Signet Jewelers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Signet Jewelers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Signet Jewelers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
