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- Tasks: Manage watch repair requests and ensure exceptional customer service.
- Company: Join Signet Jewelers, a leader in the jewellery retail industry.
- Benefits: Enjoy competitive salary, discounts, and career progression opportunities.
- Why this job: Be part of a passionate team and learn about watches while helping customers.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
- Other info: Fast-paced environment with great potential for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Here at Signet, we are looking for an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop. We are looking for a highly organised and customer focused Watch Repair Administrator to support the smooth, efficient and safe delivery of all watch repair service requests. You will play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally, and every customer receives an exceptional service experience.
Working closely with store colleagues, external partners and internal teams, you will manage the full administrative flow of watch repairs - from receipt and logging, through estimating and materials management, to dispatch.
If you are a passionate, customer focussed administrator with a keen interest or desire to learn more about Watches, apply today and join our talented team of repairs experts! Due to the nature of our environment, you must be comfortable to attend work "metal free" and adhere to our strict security protocols. This is an onsite position.
Key Responsibilities- Manage the accurate receipt, logging and allocation of all watch repair jobs.
- Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
- Liaise regularly with store teams and external partners to maintain a high quality, customer centric repair service.
- Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
- Translate complex technical information into clear, accessible language for customers and store colleagues.
- Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
- Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
- Act as a first line escalation point for complaints, using strong communication and problem solving skills to achieve positive outcomes.
- Highly organised with strong administrative skills and attention to detail.
- Confident communicator able to simplify technical terminology for non-technical audiences.
- Customer focused, empathetic and solution driven.
- Comfortable working in a fast paced workshop environment with multiple stakeholders.
- Able to manage workload effectively and prioritise tasks to meet service expectations.
- Experience in a repair, service, logistics or customer support environment is beneficial but not essential.
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years' service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Watch Repairs Administrator in Birmingham employer: Signet Jewelers
Contact Detail:
Signet Jewelers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Watch Repairs Administrator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Signet and their watch repair services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to simplify technical jargon is key. Try explaining watch repairs to a friend in simple terms to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks or resolved customer queries effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Watch Repairs Administrator in Birmingham
Some tips for your application 🫡
Show Your Organisational Skills: As a Watch Repairs Administrator, being organised is key! Make sure your application highlights your ability to manage tasks efficiently and keep everything in order. We want to see how you can juggle multiple responsibilities without breaking a sweat!
Communicate Clearly: You'll be dealing with customers and colleagues alike, so it's important to showcase your communication skills. Use simple language in your application to demonstrate how you can translate complex information into something everyone can understand. We love clear communicators!
Highlight Customer Focus: We're all about providing exceptional service, so make sure your application reflects your customer-centric approach. Share examples of how you've gone above and beyond for customers in the past. We want to know how you can contribute to our fantastic service experience!
Apply Through Our Website: Ready to join our talented team? Make sure you apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with us. Don’t miss out on the chance to be part of something great!
How to prepare for a job interview at Signet Jewelers
✨Know Your Watches
Before the interview, brush up on your knowledge of watches and their components. Familiarise yourself with common terminology and repair processes. This will not only impress your interviewers but also help you communicate effectively about the role.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your organisational abilities. Think of times when you managed multiple tasks or prioritised effectively in a busy environment. Being able to articulate these experiences will show that you're ready for the fast-paced workshop setting.
✨Practice Customer Communication
Since the role involves liaising with customers, practice how you would handle various customer scenarios. Be ready to explain complex information in simple terms. This will highlight your customer-focused approach and communication skills during the interview.
✨Emphasise Team Collaboration
The job requires working closely with different teams. Prepare to discuss your experience in collaborative environments. Share specific examples of how you've worked with others to achieve a common goal, as this will demonstrate your ability to fit into their team-oriented culture.
